Survey123 inbox query repeat not stable

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06-24-2020 10:11 PM
לאוראורשן
New Contributor III

We built a form that contains repeat and enable in the inbox mechanism to return to existing records with an update capability. We use parameter query "query allowUpdates=true" for the repeat and the fields that are included in it. All worked well, and suddenly about 2 weeks ago it stopped showing the repeats that were entered and submitted in the past. We made some changes to the "allowUpdate" query and it worked fine for several hours, and then stopped working again. We have no idea what is the reason and how to make it work again. The excel form of the survey is attached.

Hope that you can help us

Thanks

Guy and Laor

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3 Replies
Philip-Wilson
Esri Frequent Contributor

Hi Guy and Laor,

Are you still having this issue? Are you using ArcGIS Online or Enterprise? Also, what version of the field app and on what devices (make/model/OS) are you using?

It sounds as if you were experiencing a server or network issue that was causing the query to not complete successfully, or there was downtime or issue with feature service in your region. The Inbox query is very simple so provided the feature service is online and accessible, all records that are included in the query should be returned and loaded to the Inbox.

Regards,

Phil.

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לאוראורשן
New Contributor III

Hi Phil. thanks for your response. It seems that the repeat query is stable now. However, we experience another issue, regarding the possibility to view values in the repeat section according to limit of records in the layer definition of max record count which is the default of 2000 records. Thus from our more than 5000 records we see the repeats only for the first 2000 records. Is there a way to increase the record limit value ?

Thanks Guy and Laor

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Philip-Wilson
Esri Frequent Contributor

Hi Guy and Laor,

The Inbox query will return the maximum amount of records as per the "maxRecordCount" property set on the feature service. By default with ArcGIS Online and/or Enterprise, this is either 1,000 or 2,000 records.

You can find more information here: Server configuration details—ArcGIS Enterprise Sites | Documentation for ArcGIS Enterprise.

And here is an Esri Support technical article about how this can be increased: How To: Update the maximum record count for feature services in ArcGIS Online.

Regards.

Phil.

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