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Survey123 Error "Failed to Submit - Unable to Refresh Token"

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09-08-2023 09:17 AM
StormwaterAdmin
New Contributor III

I have a web experience with an embedded Survey123 set up for my colleagues and one of my users has been receiving the error message below when trying to submit the survey. The survey works fine for me so it's difficult to troubleshoot.

Any thoughts/ideas how to fix?

Thanks!

StormwaterAdmin_0-1694189427021.png

 

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1 Reply
ZhifangWang
Esri Regular Contributor

Hi @StormwaterAdmin ,

There is a known BUG-000161967 that when a survey is embedded in experience app published in Experience Builder , the error "Unable to refresh token" could occur when clicking the Submit button if it passed ~30 minutes after opening the experience.

Can you please confirm if this is the case you encountered? 

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