Survey123 Create Sample Report Template Fails; Error Code 504

[TommyBarnes]

I am trying to create a report for a survey that has approximately 40 records. 

When I try to create a sample template in manage templates, I receive an error message that states, “An error occurred while saving the report template” The error code is 504.

I was able to create a sample report template in two other surveys, so the issue is with this survey.

A web search for the error code has been less than helpful.

If you have run across this issue before any advice would be appreciated.

 

[PanjiBrotoisworoIntrax]

Hi, we are also getting this error today for one of our surveys when trying to generate a report using the Survey123 REST API. We are geting a 500 Internal Server Error code. So something on the ESRI side broke all of a sudden.

[KathrynWalker]

Hi @TommyBarnes and @PanjiBrotoisworoIntrax,

Are you still seeing this error? I haven't been able to reproduce when testing today.

Thank you,
Katie 

[TommyBarnes]

I just checked and I am still getting the error message.

[KathrynWalker]

Thanks for confirming @TommyBarnes. Would it be possible to share your survey's XLSForm with us so we can test this in-house? You can it attach here, send the form via a private message, or create a case with Esri Technical Support if possible.

Thank you!

[Ruth_JiatengXu]

Hi @PanjiBrotoisworoIntrax @TommyBarnes 

This issue occurs on the multi-lingual survey published using Connect. The fix for this issue is available on BETA. Could you please help try it on our BETA env https://survey123beta.arcgis.com/?

If this fix solves the issue, we will deploy it to prod with hotfix1 build.

Thanks,

Ruth

[CherylWheeler11]

Hi Ruth, we are having the same issue and using the Beta version solved the problem of generating the report, although I am still unable to download the report from AGOL. When will this be released please?

[Ruth_JiatengXu · Accepted solution]

Hi @CherylWheeler11 ,

We plan to deploy the hotfix1 to production tomorrow.

The "unable to download the report from AGOL" seems like a different issue, could you please let us know the error msg returned by the report service?

Thanks,

Ruth

[CherylWheeler11]

Actually Ruth, I was using Edge, but when I went onto Chrome, it was fine, so probably an issue my end (Apologies)

[Ruth_JiatengXu]

Hi @CherylWheeler11 ,

No worries. The Survey123 Website should work with Edge. I tried generating a report on Edge, and it worked as expected for me. Feel free to reach out if you encounter other issues.

Thanks,

Ruth