Survey123 Connect Won't Open in Windows 11 Using Start Menu

[JasminePrater]

I upgraded to Windows 11 a month or so ago and have used Survey123 Connect without issue since the upgrade and had it pinned it to my Start Menu.  Last week, I was suddenly unable to open the app from the Start Menu shortcut and also from the Start Menu list of applications.  I uninstalled and reinstalled it from the Microsoft app store and that didn't work.  My IT colleague was able to add a shortcut on my desktop that works, but I don't see a reason the Start Menu won't let me open the app.  I click on it and nothing happens.  I received a message that the file the shortcut is pointing to cannot be found, but I haven't made any changes to it and I save it in the default location.  Has anyone experienced this and been able to fix it?

[JasminePrater · Accepted solution]

I was able to resolve this issue by uninstalling the Microsoft Store version and installing the standalone application that is listed at the bottom of the page.  I'm not sure why there is an issue with the Store app, but this was the easiest solution.

[trashbaby]

does this delete all of your files? I worry that if I uninstall the microsoft version to use the Esri store version in its place that I will lose all of my survey files.

[JasminePrater]

No, the files are stored in a folder in the default location C:\Users\[username]\ArcGIS\My Survey Designs.  It did not overwrite or delete mine.  If you want to be extra careful, you could make a backup of the form on your desktop in case you have issues.  I did that, but did not need it.  

[JosephSimora]

Had the same problem. I resolved by running ArcGIS Survey123 Connect with "Run as Administrator". Seemed to resolve the issue.

[JasminePrater]

I had tried that method when I was having the issue, but did not have any luck.  I'm glad you did!

[JohnNergeBrooklynPark]

I just ran into the same issue with a new PC (Windows 10). The Run as administrator trick worked for me, but yeah it'd be nice to know if there's a registry or other setting that can be updated so that's not necessary.

[JasminePrater]

I tried to run it as admin to no avail.  Fortunately, I never had issues on Windows 10.  I downloaded the app from Esri instead of through the Microsoft store and that version worked for me.  Thanks for the info about Windows 10, in case someone else has that issue. 

[DavidMedara]

I am having this issue too, but "run as an administrator" will not work and to further complicate the issue I cannot uninstall the program as windows is now telling me that Survey 123 connect is a system file. It does not even show up in the uninstall/repair program dialog. I can't start when I navigate directly to the file not can I delete the .exe file. I get a message saying I need permission from "system". Waiting to hear back from Microsoft on this one. 

[JasminePrater]

Are you using the application you downloaded from Esri or the one from the Microsoft Store?  I found the one from the Microsoft Store did not work for me, but the one I downloaded from Esri does work.