Survey123 Connect Won't Open in Windows 11 Using Start Menu

[JasminePrater]

I upgraded to Windows 11 a month or so ago and have used Survey123 Connect without issue since the upgrade and had it pinned it to my Start Menu.  Last week, I was suddenly unable to open the app from the Start Menu shortcut and also from the Start Menu list of applications.  I uninstalled and reinstalled it from the Microsoft app store and that didn't work.  My IT colleague was able to add a shortcut on my desktop that works, but I don't see a reason the Start Menu won't let me open the app.  I click on it and nothing happens.  I received a message that the file the shortcut is pointing to cannot be found, but I haven't made any changes to it and I save it in the default location.  Has anyone experienced this and been able to fix it?

[DavidMedara]

I am using the one from microsoft store. Unfortunately, what ever corruption to the Survey123 Connect files took place, Windows 11 now sees the Survey 123 connect program as a system file and I cannot delete or uninstall it. What a mess, waiting to hear back from Microsoft on this issue...

[JasminePrater]

You could pose this question on the Survey123 Community page and you might get assistance sooner than from Microsoft.

[trashbaby]

I'm also having this issue and it is very frustrating to say the least. please update us if you hear back from Microsoft!

After a few weeks of not using Connect, I tried to open it up to make a small change to a survey and was very confused as to why it was all of a sudden not working. Glad to know I'm not the only one.

[Ade_Bruijn]

Same problem here. With Survey123 and Connect nothing happens via the start menu. I use Survey almost daily and Connect about once a month. Since last Wednesday they won't start. When I try to start them as administrator I get the message can't reach or insufficient rights. I installed Win11Pro last August.

[JasminePrater]

Did you download Survey123 Connect from the Microsoft Store or directly from Esri?  I originally downloaded it from the Microsoft Store and could not get it to work.  Once I downloaded a version from the Esri website, I had no further issues.  If you did download it directly from Esri, perhaps you could repair it or uninstall/reinstall.  While my surveys folder did not get removed when I reinstalled, I would create a backup of the folder on your desktop or other location that is outside of the parent folder.

[HollyTorpey_LSA]

This worked for me too, after Connect (seemingly) spontaneously stopped opening for me after regular recent use. Downloading and installing from the Microsoft store didn't solve the problem, but downloading from that Windows x64 link at the bottom of this page did: ArcGIS Survey123 Downloads.

[Marc_Patti]

Just struggled with this myself. I managed to get my start menu connection back using the following workflow:

1.) Open Survey123 Connect (I couldn't find the .exe on my comp, so I opened a survey form page in AGOL and clicked on the "Edit in Survey123 Connect" option;

2.) Open task manager, click on the "details" tab, and scroll down to the Survey123 Connect .exe file;

3.) Right-click on the .exe file and select the "Open file location" option;

4.) Right-click on the highlighted .exe file and select "Show More Options";

5.) Select the "Pin to Start" option.

This should allow you to open Survey123 Connect from a start menu shortcut as normal. 

[Paco_VanSistine]

This worked for me.   my shortcut/exe connection went missing this morning,  went thru the AGOL page to 'Edit in Survey123 Connect' to get the program open,  then followed the shortcut steps.

thankyou

[MattWilkie3]

for one of our users the workaround was to go to  Start>> Add or Remove Programs>> select Survey123 Connect >> Advanced options >> [Reset].

None of the other workarounds posted worked, including re-installing.