Survey123 Connect Won't Open in Windows 11 Using Start Menu

[JasminePrater]

I upgraded to Windows 11 a month or so ago and have used Survey123 Connect without issue since the upgrade and had it pinned it to my Start Menu.  Last week, I was suddenly unable to open the app from the Start Menu shortcut and also from the Start Menu list of applications.  I uninstalled and reinstalled it from the Microsoft app store and that didn't work.  My IT colleague was able to add a shortcut on my desktop that works, but I don't see a reason the Start Menu won't let me open the app.  I click on it and nothing happens.  I received a message that the file the shortcut is pointing to cannot be found, but I haven't made any changes to it and I save it in the default location.  Has anyone experienced this and been able to fix it?

[DavidMedara]

I am using the one from microsoft store. Unfortunately, what ever corruption to the Survey123 Connect files took place, Windows 11 now sees the Survey 123 connect program as a system file and I cannot delete or uninstall it. What a mess, waiting to hear back from Microsoft on this issue...

[JasminePrater]

You could pose this question on the Survey123 Community page and you might get assistance sooner than from Microsoft.

[trashbaby]

I'm also having this issue and it is very frustrating to say the least. please update us if you hear back from Microsoft!

After a few weeks of not using Connect, I tried to open it up to make a small change to a survey and was very confused as to why it was all of a sudden not working. Glad to know I'm not the only one.

[Ade_Bruijn]

Same problem here. With Survey123 and Connect nothing happens via the start menu. I use Survey almost daily and Connect about once a month. Since last Wednesday they won't start. When I try to start them as administrator I get the message can't reach or insufficient rights. I installed Win11Pro last August.

[JasminePrater]

Did you download Survey123 Connect from the Microsoft Store or directly from Esri?  I originally downloaded it from the Microsoft Store and could not get it to work.  Once I downloaded a version from the Esri website, I had no further issues.  If you did download it directly from Esri, perhaps you could repair it or uninstall/reinstall.  While my surveys folder did not get removed when I reinstalled, I would create a backup of the folder on your desktop or other location that is outside of the parent folder.

[Marc_Patti]

Just struggled with this myself. I managed to get my start menu connection back using the following workflow:

1.) Open Survey123 Connect (I couldn't find the .exe on my comp, so I opened a survey form page in AGOL and clicked on the "Edit in Survey123 Connect" option;

2.) Open task manager, click on the "details" tab, and scroll down to the Survey123 Connect .exe file;

3.) Right-click on the .exe file and select the "Open file location" option;

4.) Right-click on the highlighted .exe file and select "Show More Options";

5.) Select the "Pin to Start" option.

This should allow you to open Survey123 Connect from a start menu shortcut as normal. 

[Paco_VanSistine]

This worked for me.   my shortcut/exe connection went missing this morning,  went thru the AGOL page to 'Edit in Survey123 Connect' to get the program open,  then followed the shortcut steps.

thankyou

[MattWilkie3]

for one of our users the workaround was to go to  Start>> Add or Remove Programs>> select Survey123 Connect >> Advanced options >> [Reset].

None of the other workarounds posted worked, including re-installing.