Hello! Our agency recently changed our Portal URL, and so when I went to update to the latest version of Survey123 Connect, I attempted putting in the new Portal as well. Somehow Connect is hung up on the old Portal address, despite it listing correctly in the settings of the app, and I can't get to the login screen either.
I've tried all that I could think of - uninstalling the program, deleting the old Portal from settings and adding the new, clearing local caches and app data in my system, deleting temp files... Why would the old URL keep around when it's not listed anywhere else?
Any help is hugely appreciated. Thanks!!
- Lea
Solved! Go to Solution.
Hi Lea,
Please try the following...
1. Navigate to C:\Users\<username>\ArcGIS\AppStudio\Settings
2. Open the .json file with the most current date
3. Set the "Portal/url" to an empty string
4. Save > Close
Try to then restart Survey123 Connect and add the desired portal.
Please let me know your results after trying this.
Brandon
Hi Lea,
Please try the following...
1. Navigate to C:\Users\<username>\ArcGIS\AppStudio\Settings
2. Open the .json file with the most current date
3. Set the "Portal/url" to an empty string
4. Save > Close
Try to then restart Survey123 Connect and add the desired portal.
Please let me know your results after trying this.
Brandon
Thank you, Brandon! That got everything back and working perfectly. Much appreciated!