Survey123 3.15 apps - can no longer sign on

Question

Hi.  We upgraded out Survey123 Connect and Survey123 Windows 10 apps this morning to version 3.15.  We cannot sign on now to ArcGIS Online or ArcGIS Enterprise.  Both apps were working as expected in version 3.14.  We are getting a "This site can't provide a secure connection" message.  What has changed and is this something on our (user) end to figure out?  We have saved our 3.14 versions and will re-install for now.  Thanks in advance.

Jay

Brian_Laws · Answer

Hi Zach,

Currently I only see AppStudio Player 5.3 available to download and we are getting similar errors when trying to log into that:

For AGOL:

For our Enterprise URL it will not even recognize it as a valid URL, even though I quadruple checked that it is correct:

Thank you,

Brian

EDIT: I saw that AppStudio 5.4 was available this morning so I installed it and tried it, got the same errors as above.

ZacharySutherby · Answer

Hello @Brian_Laws,

Typically the SSL handshake failed error is due to an untrusted certificate with the ArcGIS Enterprise environment. The ArcGIS Online error makes me think a proxy issue but since both environments work in 3.14 I want to hold off on going down those paths.

If you test with AppStudio Player 5.3 and 5.4 is the same behavior observed?

Brian_Laws · Answer

Hi Zach,

I am a co-worker with Jay and am seeing the same issue with 3.15.  I tried logging in to our Enterprise portal and got the following error message when trying to add our Enterprise connection:

I tried both with and without using an external browser for sign in and got the same error.

And this is the error we get when trying to log in through ArcGIS Online:

We don't even get to the screen where it askes for our AGOL credentials.

I captured a log while trying to sign in to both AGOL and our Enterprise and have attached it to this message.  Hope that helps!

Thanks,

Brian

20220628-111123.log