Survey wont display

745
5
02-10-2021 01:16 PM
lono
by
New Contributor II

I have been working on editing a survey the last couple days. After saving I wanted to take a look at the preview and check on function of a "rule" I input into the survey.

I am not able to bring up the survey in Survey123. I have attached an image of the error I get.

I can open the survey in Survey123 Connect and was able to download the updated version to a mobile device so I know it is there.

thank you

survey123 error.jpg

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5 Replies
Alber_Verster
Esri Contributor

Hi Iono,

Some more information would be required to fully understanding the problem. 

Can you confirm that you signed into ArcGIS Online or Portal before you accessed the form? 

 

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lono
by
New Contributor II

I was signed into AGOL, editing my survey. After hitting "Save" I next wanted to preview the survey.

The preview would not come up and when I click on that particular survey in my list, I get the error below

survey123 error.jpg

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Alber_Verster
Esri Contributor

Could you check your surbvey Setting page to see if you are using the latest version of web application?

This issue has been addressed in the latest hotfix and if you set the version to the latest, you should not see this issue anymore.

Could you check your setting for the survey to see if you had chosen to use the latest version?

s123_webformPNG.PNG

lono
by
New Contributor II

I would but I cannot open it to even get to the settings page.

The issue came up when I set a "rule" to go to a specific question if a particular answer was given.

I went to preview if it was going to work properly and have not been able to open the survey since.

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Alber_Verster
Esri Contributor

Have you tried other browsers and cleaning your browser's cache? If yes, then I would recommend that you contact Esri's Support to have a look at this.

 

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