Survey 123 Connect Hung up on 'Converting XLSForm'

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05-25-2018 11:02 AM
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New Contributor III

I am having an issue with Survey 123 Connect hanging up on Converting XLSForm process. Things seemed to be operating correctly last night, yet today I cannot update the XLS form. This has happened for existing surveys and also brand new surveys with absolutely no content. I have completely uninstalled and reinstalled the program, including deleting the entire directory for Survey 123 (and my previous surveys). After reinstalling, I create a new survey, the program downloads the XLSForm, starts converting and hangs up. When I close the program and reopen, the new survey appears, but still hangs up if I try to open it. I am receiving no error messages.

Thanks for any information you can provide!

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Esri Esteemed Contributor

Hi Peter,

I am not experiencing this issue.  Are you still seeing it?  If so, can I ask you to go to https://survey123.arcgis.com/api/version in a web browser?

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New Contributor III

Hi James,

Thanks for the quick response. I am still experiencing the same issue. I went to the link you provided. Below is the text.

Survey123 API: 2.8.0  Build info: 2.8.69 Survey123 API build date: 2018-05-22T19:55:00.388Z
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Esri Esteemed Contributor

Thanks Peter,

That is what I would expect - that was to check to make sure your network was not blocking access to the Survey123 API (which is the most common problem). Can I ask you to open Survey123 Connect up, click on the gear icon in the lower left portion of the application, click on the 'Diagnostics' tab and start logging (ignore the spinning circle, turning on logging will write to a text file) and then trying to open a survey?  That will help me understand what exactly is happening.

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New Contributor III

Hi James. See below for log file text:

<14>1 2018-05-25T19:54:47Z DSK-069734 Survey123ConnectforArcGIS 6048 - - $ Logging started: 2018-05-25T12:54:47
<14>1 2018-05-25T19:54:47Z DSK-069734 Survey123ConnectforArcGIS 6048 - - $ Application Name: Survey123ConnectforArcGIS
<14>1 2018-05-25T19:54:47Z DSK-069734 Survey123ConnectforArcGIS 6048 - - $ Application Version: 2.8.4
<14>1 2018-05-25T19:54:47Z DSK-069734 Survey123ConnectforArcGIS 6048 - - $ Application File Path: C:/Users/pdalrymple/Applications/ArcGIS/Survey123ConnectforArcGIS/Survey123ConnectforArcGIS.exe
<14>1 2018-05-25T19:54:47Z DSK-069734 Survey123ConnectforArcGIS 6048 - - $ Application Directory Path: C:/Users/pdalrymple/Applications/ArcGIS/Survey123ConnectforArcGIS
<14>1 2018-05-25T19:54:47Z DSK-069734 Survey123ConnectforArcGIS 6048 - - $ AppFramework Version: 2.1.22
<14>1 2018-05-25T19:54:47Z DSK-069734 Survey123ConnectforArcGIS 6048 - - $ Qt Version: 5.9.1
<14>1 2018-05-25T19:54:47Z DSK-069734 Survey123ConnectforArcGIS 6048 - - $ Operating System: Windows 7 SP 1 (6.1)
<14>1 2018-05-25T19:54:47Z DSK-069734 Survey123ConnectforArcGIS 6048 - - $ Operating System Type: windows
<14>1 2018-05-25T19:54:47Z DSK-069734 Survey123ConnectforArcGIS 6048 - - $ Operating System Version: 7sp1
<14>1 2018-05-25T19:54:47Z DSK-069734 Survey123ConnectforArcGIS 6048 - - $ Kernel Type: winnt
<14>1 2018-05-25T19:54:47Z DSK-069734 Survey123ConnectforArcGIS 6048 - - $ Kernel Version: 6.1.7601
<14>1 2018-05-25T19:54:47Z DSK-069734 Survey123ConnectforArcGIS 6048 - - $ Build ABI: i386-little_endian-ilp32
<14>1 2018-05-25T19:54:47Z DSK-069734 Survey123ConnectforArcGIS 6048 - - $ Current CPU Architecture: x86_64
<14>1 2018-05-25T19:54:47Z DSK-069734 Survey123ConnectforArcGIS 6048 - - $ Build CPU Architecture: i386
<14>1 2018-05-25T19:54:47Z DSK-069734 Survey123ConnectforArcGIS 6048 - - $ SSL Library Version: OpenSSL 1.0.2n 7 Dec 2017
<14>1 2018-05-25T19:54:47Z DSK-069734 Survey123ConnectforArcGIS 6048 - - $ Host name: DSK-069734
<14>1 2018-05-25T19:54:47Z DSK-069734 Survey123ConnectforArcGIS 6048 - - $ Domain name: cityofsalem.net
<14>1 2018-05-25T19:54:47Z DSK-069734 Survey123ConnectforArcGIS 6048 - - $ Default locale: en_US
<14>1 2018-05-25T19:54:47Z DSK-069734 Survey123ConnectforArcGIS 6048 - - $ Release Type: store
<15>1 2018-05-25T19:55:05Z DSK-069734 Survey123ConnectforArcGIS 6048 - [AppStudio@11205 category="qml" function="expression for onStateChanged" filename="Portal.qml" line="192"] qml: Application state changed: 2
<15>1 2018-05-25T19:55:09Z DSK-069734 Survey123ConnectforArcGIS 6048 - [AppStudio@11205 category="qml" function="expression for onStateChanged" filename="Portal.qml" line="192"] qml: Application state changed: 4
<15>1 2018-05-25T19:55:09Z DSK-069734 Survey123ConnectforArcGIS 6048 - [AppStudio@11205 category="qml" function="reset" filename="Portal.qml" line="597"] qml: Token expiry timer not restarted
<15>1 2018-05-25T19:55:14Z DSK-069734 Survey123ConnectforArcGIS 6048 - [AppStudio@11205 category="qml" function="write" filename="Config.qml" line="64"] qml: Saving Configuration
<15>1 2018-05-25T19:55:14Z DSK-069734 Survey123ConnectforArcGIS 6048 - [AppStudio@11205 category="qml" function="write" filename="Config.qml" line="66"] qml: apiUrl https://survey123.arcgis.com/api
<15>1 2018-05-25T19:55:14Z DSK-069734 Survey123ConnectforArcGIS 6048 - [AppStudio@11205 category="qml" function="write" filename="Config.qml" line="67"] qml: ignoreSslErrors false
<15>1 2018-05-25T19:55:16Z DSK-069734 Survey123ConnectforArcGIS 6048 - [AppStudio@11205 category="ArcGIS.AppFramework.File"] ArcGIS.AppFramework.File: __thiscall ZipReader::ZipReader(class QObject *)
<15>1 2018-05-25T19:55:16Z DSK-069734 Survey123ConnectforArcGIS 6048 - [AppStudio@11205 category="ArcGIS.AppFramework.File"] ArcGIS.AppFramework.File: __thiscall ZipReader::ZipReader(class QObject *)
<15>1 2018-05-25T19:55:16Z DSK-069734 Survey123ConnectforArcGIS 6048 - [AppStudio@11205 category="ArcGIS.AppFramework.File"] ArcGIS.AppFramework.File: __thiscall ZipWriter::ZipWriter(class QObject *)
<15>1 2018-05-25T19:55:16Z DSK-069734 Survey123ConnectforArcGIS 6048 - [AppStudio@11205 category="qml" function="onCompleted" filename="XLSFormTemplate.qml" line="44"] qml: Copying XLSForm template: :/qml/Connect/XLSFormTemplate.xlsx to: C:/Users/pdalrymple/AppData/Local/Temp/XLSFormTemplate.xlsx
<15>1 2018-05-25T19:55:16Z DSK-069734 Survey123ConnectforArcGIS 6048 - [AppStudio@11205 category="qml" function="onCompleted" filename="XLSFormTemplate.qml" line="52"] qml: Removed existing XLSForm template: C:/Users/pdalrymple/AppData/Local/Temp/XLSFormTemplate.xlsx
<15>1 2018-05-25T19:55:16Z DSK-069734 Survey123ConnectforArcGIS 6048 - [AppStudio@11205 category="qml" function="onCompleted" filename="XLSFormTemplate.qml" line="61"] qml: XLSForm template: C:/Users/pdalrymple/AppData/Local/Temp/XLSFormTemplate.xlsx isWritable: true
<15>1 2018-05-25T19:55:16Z DSK-069734 Survey123ConnectforArcGIS 6048 - [AppStudio@11205 category="qml" function="startQuery" filename="NewSurveyDialog.qml" line="253"] qml: Form query: orgid:jMCHJcLe13FaKCFB AND ((type:"Microsoft Excel" AND tags:"XLSForm") OR (type:"Form" AND NOT tags:"noxlsform")) AND tags:"Template"
<15>1 2018-05-25T19:55:17Z DSK-069734 Survey123ConnectforArcGIS 6048 - [AppStudio@11205 category="qml" function="onSearchCompleted" filename="PortalSearchModel.qml" line="86"] qml: Search completed: 2 item(s)
<15>1 2018-05-25T19:55:17Z DSK-069734 Survey123ConnectforArcGIS 6048 - [AppStudio@11205 category="qml" function="update" filename="FilteredListModel.qml" line="62"] qml: Empty filterText
<15>1 2018-05-25T19:55:24Z DSK-069734 Survey123ConnectforArcGIS 6048 - [AppStudio@11205 category="qml" function="downloadXlsForm" filename="NewSurveyDialog.qml" line="895"] qml: Download 969cc774b46044a596610dd3998fbcc5 Advanced
<15>1 2018-05-25T19:55:24Z DSK-069734 Survey123ConnectforArcGIS 6048 - [AppStudio@11205 category="ArcGIS.AppFramework.Network"] ArcGIS.AppFramework.Network: void __thiscall NetworkRequest::onFinished(class QNetworkReply *) url: QUrl("https://www.arcgis.com/sharing/rest/content/items/969cc774b46044a596610dd3998fbcc5/data?")
<15>1 2018-05-25T19:55:24Z DSK-069734 Survey123ConnectforArcGIS 6048 - [AppStudio@11205 category="ArcGIS.AppFramework.Network"] ArcGIS.AppFramework.Network: void __thiscall NetworkRequest::onFinished(class QNetworkReply *) redirectUrl: QUrl("https://ago-item-storage.s3-external-1.amazonaws.com/969cc774b46044a596610dd3998fbcc5/Template.xlsx?...")
<15>1 2018-05-25T19:55:25Z DSK-069734 Survey123ConnectforArcGIS 6048 - [AppStudio@11205 category="qml" function="onDownloaded" filename="NewSurveyDialog.qml" line="856"] qml: XLSForm downloaded: C:/Users/pdalrymple/AppData/Local/Temp/Template.xlsx
<15>1 2018-05-25T19:55:26Z DSK-069734 Survey123ConnectforArcGIS 6048 - [AppStudio@11205 category="qml" function="onItemInfoChanged" filename="NewSurveyDialog.qml" line="870"] qml: XLSForm itemInfo: {
"access": "public",
"accessInformation": null,
"appCategories": [],
"avgRating": 0,
"banner": null,
"categories": [],
"commentsEnabled": true,
"created": 1458621984000,
"culture": "en-us",

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Esri Esteemed Contributor

Hi Peter,

It looks like the log file is cut off.  Can you e-mail it to me directly at jtedrick AT Esri.com?  Thanks.

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New Contributor II

What happened?