s123 field app and connect not displaying appropriate icons on screen

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02-25-2022 12:04 PM
APecharich
New Contributor II

I am running the S123 field app on a Windows 10 (enterprise) laptop. I have updated to the current version of the app (3.14.237) and the graphics driver appears to be up to date (Intel (R) UHD Graphics date 6/1/2021). The icons that display on the screen do not make sense and it is extremely difficult to navigate through the app. See images:

AndreaPecharich_0-1645818791470.pngAndreaPecharich_1-1645818840477.png

AndreaPecharich_2-1645818890953.pngAndreaPecharich_3-1645818968523.png

I have the same issue with s123 Connect (version 3.14.256)

AndreaPecharich_4-1645819200403.png

AndreaPecharich_5-1645819370109.png

 

 

 

 

 

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ZacharySutherby
Esri Regular Contributor

Hello @APecharich

This is typically due to a font issue where a group policy or IT setting on the machine is preventing Survey123 from using it's own fonts.  

To confirm if this is a font issue please open Windows Event Viewer and go to ‘Application and Services logs’ > ‘Microsoft’ > ‘Windows’ > ‘Win32k’ > select ‘Operations’. Are there any processes in there that relate to Survey123 Connect or the Field App? The log will say something along the lines of Survey123 attempted to load a font that is restricted by font loading policy.

It will look something like this:

ZacharySutherby_0-1645827978248.png

If that is the error returned please refer to this article that has worked in the past to resolve the issue. 

Thank you,
Zach

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ZacharySutherby
Esri Regular Contributor

Hello @APecharich

This is typically due to a font issue where a group policy or IT setting on the machine is preventing Survey123 from using it's own fonts.  

To confirm if this is a font issue please open Windows Event Viewer and go to ‘Application and Services logs’ > ‘Microsoft’ > ‘Windows’ > ‘Win32k’ > select ‘Operations’. Are there any processes in there that relate to Survey123 Connect or the Field App? The log will say something along the lines of Survey123 attempted to load a font that is restricted by font loading policy.

It will look something like this:

ZacharySutherby_0-1645827978248.png

If that is the error returned please refer to this article that has worked in the past to resolve the issue. 

Thank you,
Zach
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APecharich
New Contributor II

Thank you @ZacharySutherby 

It looks like that is the error. I need to work with our IT administrators to fully resolve the issue but I am glad to know what the steps are.

Andrea

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APecharich
New Contributor II

to @ZacharySutherby 

My departmental IT staff did not have luck excluding the application(s) from the Untrusted Font Blocking Mode and we wanted to know if we could get the fonts that need to be added to the font directory and resolve the issue that way.

thanks

Andrea

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