Recover survey not working with version 3.6

192
5
10-01-2019 12:32 PM
AndrewRyan3
New Contributor III

I am wondering if anyone else is experiencing this. I've noticed that since my latest update (I am at 3.6.153), if I close the app on accident during survey collection that i am no longer prompted to recover the data, and any survey information collected is lost.

I cant find if the data is still being autosaved during collection or not, and with my users having lost power on a device and losing data recently, I am wondering what the problem is.

thanks!

Andrew

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5 Replies
AndrewRyan3
New Contributor III

I should note that I am mainly using the desktop version of survey123. I am also having trouble recovering data with the Ipad app. On the ipad I am getting a pop up to recover the data, but when I click recover, nothing is actually brought back into the survey.

Any help would be really appreciated!!!!

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Juan_FelipeVillegas
New Contributor II

Some of my repeats from a previous form have just dissappeared after updating to version 3.6.137.

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JamesTedrick
Esri Esteemed Contributor

Hi Andrew,

Can I ask you to file a ticket with Esri Support?  There were not any changes with ow autosave functions in 3.6, so that should be working normally.

Juan_FelipeVillegas
New Contributor II

Hi

It is very strange, I went back to version 3.5.157 and the repeats are again in the survey123 connect.

In any case I will file a ticked as you mentioned

Regards

De: James Tedrick <geonet@esri.com>

Enviado el: miércoles, 2 de octubre de 2019 12:29 p. m.

Para: Juan Felipe Villegas Echeverri <jfvillegas@carbondecisions.com>

Asunto: Re: - Re: Recover survey not working with version 3.6

GeoNet, The Esri Community | GIS and Geospatial Professional Community <https://community.esri.com/?et=watches.email.thread>

Re: Recover survey not working with version 3.6

reply from James Tedrick<https://community.esri.com/people/JTedrick-esristaff?et=watches.email.thread> in Survey123 for ArcGIS - View the full discussion<https://community.esri.com/message/881824-re-recover-survey-not-working-with-version-36?commentID=881824&et=watches.email.thread#comment-881824>

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AndrewRyan3
New Contributor III

will do.

Thanks

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