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Public Survey Hangs on Download from Link

08-06-2019 10:36 AM
Occasional Contributor

I created a Survey123 form and set to share with the Public on the Collaborator tab in Survey123. I then copied the link to the survey and sent in an email to my phone. When I click the link in the email to launch the form, the download process hangs, and form will not download. How do I fix this issue?

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1 Reply
by Anonymous User
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Hi Bryce

We are in the process of releasing an update to the 3.5 release to fix this issue (build 3.5.177 has the fix). See this blog post for more information:

The Survey123 downloads page will be updated shortly with new builds for Windows, MacOS and other supported platforms. An update to the iOS and Android app in the stores has just been released, the latest version is 3.5.177. This includes the fix for the issues mentioned above.

Please update your apps from the app stores with the latest versions and let us know if you have any further issues downloading surveys.


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