Issue using my survey in browser, works fine in survey123 phone and computer

[Anonymous User]

Hi all,

I am having a weird issue with my survey. It fails to submit when I use the browser and works just fine when I use my phone and PC. Any idea?

Here is the message I get from the logs on Portal:

The submitted field 'undefined' is not available in the layer '0' of the service 'Carr_Fire_Assessment'.

[Anonymous User]

FYI, I stripped away all relationship classes and it seems like it works without the relationship classes. It seems like I cannot use a feature service related table over in my browser.

[ANRGIS]

I'm having the same issue Alex. The project I'm working on decided to use the webform as the primary way to get input back from the public. No changes were made to survey, and after the August 30 update, now all I get is a 'Failed to Submit' banner at the top. The survey works great in the iOS app and desktop (field app). Using the latest version 3.0.142, I created a newly published survey and again it still fails to submit using web form and works in iOS and desktop (field app).

I ALSO have related tables containing a repeat question.

[Anonymous User]

Good to know it is not only an issue with my project.

[Anneka_France]

I am also having the same issue and using a repeat field. Did you find a solution?

[ANRGIS]

If you published it in a version previous to 3.0.142, then resort back to the previous web app version (see screen shot below). If you published it using the latest version, James said a fix will be implemented next week. Patience is a virtue

[Anneka_France]

For once I had downloaded the latest version!

Unfortunately time isn't in my favour so I'll need to find a work around.

Thanks for the update

[JamesTedrick · Accepted solution]

Hi Anneka,

The Survey123 website has been updated to fix this issue - can you please attempt to use the current version?

[ANRGIS]

Thanks...it works now!

[DanteLee]

Hey @JamesTedrick - this is an old thread, but I've recently come across this issue where the web form returns "Failed to submit." My form is only accessed via the web. It does have repeats, but was working for a long time until recently. For what it's worth, the data does end up in the feature service. I have a support case open, but we still haven't been able to pin down the issue. A copy of the existing survey works fine. I don't want to replace it because we have a number of apps pointing at this feature service. Thoughts?

[ANRGIS]

You may have success resorting back to the original published version of the survey from your 'my surveys' page.