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HTTP 504: UNKNOWN_ERROR, when trying to edit in Suvrey123 Web

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06-13-2023 06:41 AM
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IhtshamAsif
New Contributor

Hello,

I'm currently facing an issue with editing one of my surveys in Survey123 Web. Whenever I attempt to make edits, I encounter an error message stating 'HTTP 504: UNKNOWN_ERROR.' It appears that only one of our licenses grants me editing privileges, while the rest are blocked from accessing this feature. Normally all the licenses can edit and there is also a edit option for all.  I'm curious to know if there are others experiencing the same problem. Any insights or shared experiences would be greatly appreciated.

Thank you!

10 Replies
JustineLevesque
Occasional Contributor

Currently experiencing this issue. We recently upgraded Enterprise so seems to be a bug tied to upgrades?

Any other solutions for this, I tried the Always use latest version in the settings and no success. 

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