Failed to close a survey

[HaroldHerrera1]

Hi all,

I'm trying to change the state of several Surveys to "Closed: not accepting responses" but, when hit the "Save" button, I receive the error "Cannot read property 'success' of undefined"... This happened whit many surveys. Does anyone know about this error?

[JamesTedrick]

Hi @HaroldHerrera1 ,

When closing a survey, Survey123 is making an update to the form item in ArcGIS Online.  It appears the response being received from your ArcGIS org (Online or Enterprise) is not quite what is expected.  Can you provide more details about your organization's set up? Is this ArcGIS Online or ArcGIS Enterprise?  Are you able to create an item (such as uploading a PDF)?

[HaroldHerrera1]

Hello James.

We are working in ArcGIS Online. I'm the owner of the survey (administrator and creator level).

I upload it again without any change for a refresh, and try to close again,  it doesn't work. This survey is shared in a group with almost 2 field workers.

[HaroldHerrera1 · Accepted solution]

Solution!

https://support.esri.com/en/technical-article/000024203