Data collected offline, sent from app, but not appearing

[MattMcCourt]

Surveys created on web downloaded by 10 users, data collected offline in field, then sent, but the data does not appear in data view associated with survey. These are 4 different public surveys, shared through bitly link or downloaded directly through app. They have no geopoint, require a photograph. Some data sent from same account that created the survey do appear. But data sent from other accounts do not. Where do I start diagnosing this?

[JohnathanHasthorpe]

Hi Matt

First of all we need to confirm that the data is being successfully submitted to the service (i.e. it is not an issue with the survey123 website displaying the data). To do this you need to sign in to ArcGIS Online (www.arcgis.com) using the username and password of the survey author, and view the feature service associated with the survey in a web map (use the table view). We just need to verify that the records are actually missing. Please let me know if you need any further detail on how to do this.

If the data is missing from the feature service then you can recover it from the field devices using the steps outlined here: Troubleshoot—Survey123 for ArcGIS | ArcGIS . However no recovery is possible for the web-form.

If you find that data is being lost on an intermittent basis - we would need to capture logs of a failed submission. There is section called Log errors to a console on the page I mentioned above. At this stage I would recommend that you open up support issue to help troubleshoot this further: Esri Support Contact Tech Support . But additionally feel free to share your survey with me at jhasthorpe@esri.com and I'll take a look.

Cheers

John

[MattMcCourt]

Thanks John. I verified that the records are missing from the AGOL feature services. Thanks for the link to the troubleshooting document. Might be useful though I can't imagine taking control of users' phones. Am installing console on my devices to view logs.

One of the problem surveys is linked in the original message above. Would love it if you could take a look!

Am also creating a case.

[JohnathanHasthorpe]

Hi Matt

Thanks for the email with logs. I can confirm that this behaviour is a result of bug we identified in 2.4 - where the permissions set on the feature service (created by web designer) were not sufficient for the field app to upload attachments. The missing records were for those surveys that had images added.

We have fixed this - but you will now need to republish the survey and verify that the service has the following editing permissions for the fieldworker view: 

What kind of editing is allowed? - Add, update, and delete features
What features can editors edit? - Editors can edit all features

Please test the above and let me know if this has resolved things.

Thanks

John

[MattMcCourt]

Hi John, this is great. Thanks for testing and looking over the log. It's

good to know about the AGOL settings.

I'm trying to figure out if I can send the previous surveys to the newly

published survey. Seems like I'll have to delete the survey on mobile

devices and lose the data. Is there any way around this?

Matt

On Mon, Sep 25, 2017 at 1:43 AM, Johnathan Hasthorpe <geonet@esri.com>

[MattMcCourt]

John, I can't seem to change What features can editors edit? - Editors can

edit all features. I make the change in AGOL and then publish and it's

reverted to Editors can only edit their own features (requires tracking)...?

Matt

On Mon, Sep 25, 2017 at 5:04 AM, Matthew McCourt <matthew.mccourt@maine.edu>

[MattMcCourt]

Nevermind, I changed the survey sharing settings to My Organization and now

I can set What features can editors edit? - Editors can edit all features.

Matt

On Mon, Sep 25, 2017 at 5:12 AM, Matthew McCourt <matthew.mccourt@maine.edu>

[MattMcCourt]

Hm, I take that back the setting for What features can editors edit reverts

back after Publish.

On Mon, Sep 25, 2017 at 5:16 AM, Matthew McCourt <matthew.mccourt@maine.edu>

[MattMcCourt]

Now I'm getting code 1009...

On Mon, Sep 25, 2017 at 5:19 AM, Matthew McCourt <matthew.mccourt@maine.edu>

[MattMcCourt]

Hi John, I've confirmed that publishing the survey in Survey123 changes the

settings of the fieldworker view back to What features can editors

edit? - Editors

can only edit their own features (requires tracking).

Survey will still not accept user data. When I try to edit and resend I get

error 1009 No permission to edit the specified feature.

Incidentally the new survey

<https://survey123.arcgis.com/share/a7318118aa09419085b36fe625318f02> that

I manually re-created, instead of copying, has the problematic settings but

appears to be accepting user data.

Any ideas about how to make the editing permissions stick--or if there's

some other issue?

Thanks, Matt

On Mon, Sep 25, 2017 at 5:26 AM, Matthew McCourt <matthew.mccourt@maine.edu>