Configure Microsoft Office Coonections to Survey123 and your email provider

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10-26-2020 08:56 PM
LarryGuo
New Contributor

Send an email when a survey response is submitted on Survey123

I could not put my work email into the email part the read icon in below screenshot. I have tried other emails (gmail and Hotmail) and it still not work

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6 Replies
Shwu-jingJeng
Esri Regular Contributor

Hi Larry,

It looks like there is some permission issue with your email account.

What error did it display when you click the red exclamation mark?

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LarryGuo
New Contributor

Thanks Shwu-jing,

The red exclamation mark shows invalid email account. As I am working on a workplace computer and used my work ArcGIS online account- it says that I cannot use private email for the connection and it did not allow me to use work email either.- It might due to the Office365 account thing.

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Shwu-jingJeng
Esri Regular Contributor

Hi Larry,

It does relate to the email setting or certain rules your work machine sets to. Could you try opening the new incognito windows and try to log in with your private email account or work email account? I had tried to used both and it seems to work just fine with either emails I chose to use.

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LarryGuo
New Contributor

Thanks Shwu-jing. I will try later today.

Grateful for you timely help. I think you are based in Singapore?

Cheers

Larry

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Shwu-jingJeng
Esri Regular Contributor

Hi Larry,

I am based in Redlands, so will be the Pacific time, but feel free to post the result anytime.

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LarryGuo
New Contributor

Thanks.

Larry

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