An error occurred when rendering by the report engine. Failed to print map / Failed to load web map Forbidden.

Question

I am receiving this error this morning when trying to generate a report.

An error occurred when rendering by the report engine. Failed to print map for ${phlocation |mapSettings:” 807fd7f312874ee9b82b5229518bab8c”:1500|size:750:250}. Failed to load web map: 807fd7f312874ee9b82b5229518bab8c. Forbidden.

CBarrett · Answer

Try changing your basemap to something other than Bing (in the report template if it is defined).

If it then prints, I'd say it's because the Bing Hybrid layer is depreciated: https://www.bingmapsportal.com/.

CodyPatterson · Answer

Hey @AirX

If it's a layer you retrieved from the ESRI public layers, it may have had its permissions changed for either it going private or an update. You may need to enter the map, remove the Bing Maps Hybrid layer, and then add a new hybrid layer through the Basemap option here (if it's a basemap):

Otherwise if it's not a Basemap, you may need to remove the problematic layer, and find an alternative if the permissions cannot be changed.

Cody

AirX · Answer

It looks like it is the Bing Maps Hybrid layer. Not sure how to change this.