Get a signed out message in Survey123

131
5
09-12-2019 11:22 AM
Status: Open
New Contributor III

My organization uses Survey123 in the field during disasters and therefore we tend to have limited connectivity. We have found that Survey123 will sign your device out when it's in and out of connectivity. So when you try to submit a survey (only shared with the organization), it comes up with the error 'getting service information' rather than stating you are signed out.

It would be great if the message changed to say 'please sign in' or if a banner appears at the top of the screen when you open the app to say, 'you have been signed out of this account'.

Thanks!

5 Comments

Hi Debs,

Just letting you know we have been working on the sign out issues when a device changes network, goes offline or the token expires and these issues have now been resolved in the latest Survey123 beta builds available on the Early Adopter Community (EAC).

We have also been working on the survey update notifications feature in the latest Survey123 beta builds and the new workflow will now alert the user in the field app when an updated survey is available, and be displayed on the gallery page, download surveys page and when trying to open a survey that has an update. This enables the user to do an update of the survey before proceeding to collect a new survey record.

Please test out the latest 3.9 beta builds and provide any feedback via the EAC user forums for the sign out issue and also the new survey update notification feature. You can find the 3.9 beta announcement with details on EAC.

Regards,

Phil.

Hi Phil

Thanks for the update, really appreciate it! I will check out the beta version on EAC.

Thanks

Debs

Hi Debs,

We have just updated EAC with the latest 3.9 RC2 builds which include further improvements and fixes to avoid user sign out when the device is offline or network connectivity changes constantly. Hopefully this resolves your issues detailed above.

Please check out the latest announcement and 3.9 RC2 builds on EAC here.

Regards,

Phil.

Thanks for the update Phil. Do you know when this update will be released?

Thanks
Debs

Hi Debs,

The 3.9 release is currently planned for early April.

Phil.