Story Map: The base map does not show up unless I login to ESRI account

[JingyanLi]

My story map (https://storymaps.arcgis.com/collections/eb998958af064940ac9c472676b6cf05?item=3) includes a sidecar where I plot the base map and vector layer. The two maps shown in the sidecar are already published to everyone. However, every time I open the story map it requires the login to the ESRI account, otherwise the base map does not show up. I was wondering if it is a requirement that the base map can only be seen by ArcGIS users. If not, are there any solutions to make it completely public?

[AbbyE_Esri · Accepted solution]

Hi Jingyan,

It looks like the Vector tile basemap you were using from OpenStreetMap is not a publicly shared version and requires a token (https://basemaps-api.arcgis.com/arcgis/rest/services/OpenStreetMap_v2/VectorTileServer?f=json). Could you try adding the vector basemap again, either using this link (https://basemaps.arcgis.com/arcgis/rest/services/OpenStreetMap_v2/VectorTileServer?f=json) or by searching in the Living Atlas for OpenStreetMap Vector Basemap?

Let me know if replacing that basemap with a publicly shared version resolves your issue.

Thanks for your question,

Abby

[JingyanLi]

Thank you, Abby!

I added another open-sourced base map by adding a WMTS layer. It works now. It seems that all base maps provided by ArcGIS online map viewer are for development purposes and require an access token to read.