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Stories won't duplicate

CeliaClifford

I can no longer duplicate StoryMaps (as I could before). I've tried doing so multiple browsers, and tried restarting both browsers and computer: no dice.

Specifically, when I click "duplicate," it goes to a screen that SAYS it's duplicating ... but that never actually happens. When I return to my projects, a new "Draft" copy has been made ... but when I click on it, it can't be opened.

This problem began yesterday and persists today.

I'd be grateful to learn how to fix this! Many thanks for any insights (or accounts of similar experiences).

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Accepted answers

CeliaClifford

Thanks, Owen! I can duplicate again: hooray! 😀

OEvans

@CeliaClifford -- This issue has been fixed. Please let us know if you are still having trouble duplicating stories.

OEvans

We have identified the cause of this issue and the plan is to address it in a patch currently scheduled for Monday.

For now, if you need to duplicate a story, you can ask your organization admin to do this for you as admin accounts are not affected by this issue. I apologize for the inconvenience.

All comments

OEvans

@SouravKumarBiswas - I apologize you have not been able to duplicate your StoryMap. Please contact Esri Technical Support and an analyst will be happy to help you look into this.

OEvans

Hi @DebGauthier -- I'm sorry you're seeing an issue after duplicating a story. Sorry for the delay in replying. When you have an issue it's best if you post your issue as a new thread rather than adding a comment on an existing resolved thread.

I'm not able to reproduce this issue. As soon as I edit the title of the duplicate story the tab name immediately updates to reflect my changes. Are you still seeing this? If so, can you please create a new thread and share the exact steps you are going through so we can try to reproduce the issue on our end?

DebGauthier

I can duplicate a story, make edits, and change all titles, summaries, and descriptions. I can publish the story. However, when I open the story in a browser, the tab says (Copy). It's annoying and unprofessional. Please advise! Thank you!

AbbyE_Esri

Hi @claudielucky ,

I do think trying to create a brand new story may be a good next step. A note that dragging content blocks between two stories/browser tabs won't transfer your content; you'll need to manually create that block in the new story.

At the minute, we aren't seeing all stories failing to duplicate on our end. If you try to create a new story with minimal content and are still unable to duplicate, I would recommend reaching out to Esri Technical Support. They'd be able to assist in additional troubleshooting and obtaining more information on your specific workflow and reproducibility steps. We don't want your duplication failing across all stories in your account or organization!

--Abby

claudielucky

Hi @AbbyE_Esri !

It is indeed happening with on both published and draft stories. I haven't tried other content types.

I tried simplifying the story I want to duplicate (the first version was pretty heavy and hard to load), it did not help.

If the bug can't be resolved soon, I'm thinking about trying to create a new story and drag the lateral panel I want to isolate in the new story. Do you think it could work?

AbbyE_Esri

Hi @claudielucky , I'm sorry you're experiencing this. Can you share a bit more about on what stories you are getting this error? Is this happening on both published and draft stories, or is this happening with other content types (like collections, themes, or briefings)? Thanks for any information on your workflow that you can provide!

--Abby

claudielucky

Hi guys! The problems seems to be happening again. After any attemps last week and today, it seems to troubleshoot (it specifically writes ''Duplication failed''). Is someone else experiencing the same thing?

OEvans

@AleksandraPawelec -- We took a look at your story and don't see any reason it should present problems for duplication.

Can you share more information about the problem you are seeing? What steps are you following and what error do you encounter?

AleksandraPawelec

Could you have a look at my story @OwenGeo too please? The same issue with duplicating here. https://arcg.is/0Tu5qa0

Thank you in advance,

Aleksandra Pawelec

OEvans

@RoatanMarineParkRMP, @InstofMarineandEnvTech -- The issue mentioned elsewhere in this thread has been fixed, and we are not aware of any general issues with duplication at this time. I would recommend that you reach out to Esri Technical Support so they can help troubleshoot what is going on with your stories.

InstofMarineandEnvTech

Hi Owen,

We are also having trouble duplicating our story. Any help you could give would be appreciated.

Thanks!

RoatanMarineParkRMP

Hi Own Geo,

I have the same problem. We can't duplicate our story

https://arcg.is/0bifnT

OEvans

@ARCSolutions -- The general issue with duplication of stories that was caused by the ArcGIS Online update last week that was previously identified has been fixed.

The one you are reporting appears to be a different issue, possibly isolated to your story or your system. I would recommend that you please contact Esri Support so they can gather the required information to help troubleshoot and resolve this.

ARCSolutions

I also am now unable to duplicate stories. Have tried logging in and out and using a different browser to no avail. Storymap link is: https://storymaps.arcgis.com/stories/9dfe2740801f410781bd216b293983be

CeliaClifford

Thanks, Owen! I can duplicate again: hooray! 😀

AndrewChittick

I also have a StoryMap which won't duplicate. It also no longer saves periodically; it stopped saving last week. Do you have any suggestions about what is wrong with it? I appreciate whatever help you can offer. --Andrew Chittick

OEvans

@CeliaClifford -- This issue has been fixed. Please let us know if you are still having trouble duplicating stories.

CeliaClifford

That's amazing: thanks so much! I really appreciate the interim solution and plan for a quick fix too. 🙂

CeliaClifford

Thanks for the quick reply OwenGeo!

The story I’m trying to duplicate is my own, yes. Duplicating worked earlier in the week, multiple times, so it’s a new problem.

Here’s a link to the story: https://storymaps.arcgis.com/stories/b76b0f56a0864900b38f0005a5dd1740

This is the ID: b76b0f56a0864900b38f0005a5dd1740

I’m really grateful for your support: thank you!

Leah

Hi CeliaClifford,

OwenGeo (Esri Notable Contributor) mentioned you in a post! Join the conversation below:

________________________________
Re: Stories won't duplicate<>

@CeliaClifford- Thanks for reporting this. We received one other report of this today, but so far we are not able to reproduce the issue ourselves. Can you share your story publicly (from your ArcGIS content page) and send me the story ID? Is the story you are trying to duplicate your own story, or is it shared with you via a group?

*** DO NOT REPLY TO THIS E-MAIL ***
Reply | Accept as Solution<> | Give Kudos<>

OEvans

We have identified the cause of this issue and the plan is to address it in a patch currently scheduled for Monday.

For now, if you need to duplicate a story, you can ask your organization admin to do this for you as admin accounts are not affected by this issue. I apologize for the inconvenience.

OEvans

@CeliaClifford - Thanks for reporting this. We received one other report of this today, but so far we are not able to reproduce the issue ourselves.

Can you share your story publicly (from your ArcGIS content page) and send me the story ID so we can take a look? Is the story you are trying to duplicate your own story, or is it shared with you via a group?

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