Map Tour: Map not Visible in Public View

[KatelynnBaerg]

Hi, 

I am currently working on a storymap and attempting to use the map tour function. I am able to create the map with the points I want to showcase with images, and I am able to see the map in the background as I scroll through the guided tour when I am viewing the storymap when I am signed into my account. However, when I try to view the storymap as it is shown to the public, the map does not show up in the map tour. All of the points and the photos are visible, but the map is not visible in the background. 

[OwenGeo]

@KatelynnBaerg - I'm sorry you are having an issue with your map tour. Could you share the link and a screenshot so we can take a look at what might be going on? Could you also let me know whether you are using a custom basemap in your map tour or not?

[KatelynnBaerg]

Hi @OwenGeo,

Here is the link to the story map: https://arc.gis.unbc.ca/portal/apps/storymaps/stories/f0aa13e310f5428d83c7d3cfef8ee629

The base map is not a custom map, the first screenshot is what I can see when I am logged in, and the second screenshot is the public view. 

[OwenGeo · Accepted solution]

@KatelynnBaerg - Ah, it looks like you are using ArcGIS StoryMaps on an ArcGIS Enterprise portal.

I actually can't see your story at all, probably because your portal is behind a firewall, so I'm guessing this may be a permissions/access issue. I'd recommend talking to your ArcGIS Enterprise portal admin. If your admins don't know what the issue is they should be able to help you contact Esri Tech Support to open a support ticket to further troubleshoot this problem.