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Background Audio in Sidecar issue on ipad

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03-01-2024 07:54 AM
MatthewBane
New Contributor

Hi, love storymaps and am using them to convert / create walking tours. We use background audio to narrate written points, but have noticed that on iPad specifically, a single tour requires clicking "unmute background audio" for every sidecar as opposed to once on other devices. iPhone seems to work just fine - it seems iPad specific. This may be a correctable bug. Any advice appreciated. Our tour example: https://storymaps.arcgis.com/stories/93e7cebffdb8421b8cb5116307c9bf8b

 

 

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AbbyE_Esri
Esri Contributor

Hi @MatthewBane ,

Thank you for bringing this to our attention! I am also able to reproduce this, and the subsequent background audio should also be unmuting when the first audio is unmuted, including on tablet devices. We are looking into resolving this issue and will update here when we have implemented a fix.

--Abby

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AbbyE_Esri
Esri Contributor

Hi @MatthewBane ,

Thank you for bringing this to our attention! I am also able to reproduce this, and the subsequent background audio should also be unmuting when the first audio is unmuted, including on tablet devices. We are looking into resolving this issue and will update here when we have implemented a fix.

--Abby

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