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Why can't I activate my ArcGIS trial?

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10-18-2015 06:25 PM
DanArmstrong
Deactivated User

Hello. Dan here. I signed up for a trial of ArcGIS for Desktop. The page where you sign up says you get the following:

"A 60-day trial of ArcGIS for Desktop, which includes ArcGIS Pro, for up to 5 named users."

Wonderful. I'm excited. I set up an account, got an account confirmation, and downloaded the trial. But when I try to use the software, I get this message.

arcgis_error_message.jpg

How can I get authorization to use the trial of ArcGIS Pro?

Thank you.

Dan

2 Replies
DanPatterson_Retired
MVP Emeritus

I will toss you off to the ArcGIS Pro help file .... assuming you have already registered arcgis

Get started with ArcGIS Pro—ArcGIS Pro | ArcGIS for Desktop

0 Kudos
RebeccaStrauch__GISP
MVP Emeritus

Did you sign up for an ArcGIS Online account?  When logged in ArcGIS Online, that is where you assign Pro licenses.

http://www.arcgis.com/features/free-trial.html

Log in,  and under My Organization there is a "Manage License" tab

There you should be able to configure/assign you Pro license.  When you then use Pro, you will wnat to make sure you sign in as the same AGOL user account.