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Unable to use ArcGIS Pro with a personal use license

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04-13-2019 12:44 PM
ChrisHills
Occasional Contributor

I purchased an ArcGIS personal license. I have installed both ArcGIS Desktop 10.7 and ArcGIS Pro 2.3. ArcMap runs fine and everything is licensed as expected. When I try to use ArcGIS Pro, I am presented with a log in screen. When I log in using my esri account (the one I bought the subscription with) it says:-

I tried selecting "Configure your licensing options" but no matter which license type I choose (Advanced, Standard or Basic) the result is this (e.g. with Basic license selected):-

Do you have an advice on how I can get it working?

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ChrisHills
Occasional Contributor

It turns out one of the emails (which for some reason was sent to my company email account instead of my personal email account which I used for the purchase) contains a unique link to a page in which you create a new ArcGIS Online organization. This is not shown from any of the My Esri pages!

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ChrisHills
Occasional Contributor

It turns out one of the emails (which for some reason was sent to my company email account instead of my personal email account which I used for the purchase) contains a unique link to a page in which you create a new ArcGIS Online organization. This is not shown from any of the My Esri pages!

RafaeldePaula
New Contributor

Ty man, i was runing in circles foi ours trying to acess arc gis pro.  I found the e-mail whif the unique link and it workerd!

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