Unable to get ArcGIS Pro license from Portal for ArcGIS 11.4

[SimonSchütte_ct]

I want to use ArcGIS Pro with my licenses from my new ArcGIS Enterprise 11.4 Portal.
However, during login the following messages are thrown:

"The number of licences assigned to users exceeds the number of licences available to the organisation. Contact your administrator to configure the organisation's licences." (no other users exist, this is a fresh deployment)

"An unexpected error has occurred. Contact your administrator to verify that the licence manager is running with valid licences" (no license manager running, as this is ArcGIS Enterprise 11.4)

[SimonSchütte_ct · Accepted solution]

Here is the solution:

When specifying the URL during the license dialog, you need to specify the "Host+Kontext", without https:// and / at the end. 

The link to the Organization URL documentation Organization URL—ArcGIS Enterprise | Documentation for ArcGIS Enterprise can be misleading for some users, as it suggests you can just copy the URL to the Portal from the browser. This however usually includes the https:// and the last /.

Another potential scenario where one could face login issues is when trying to get a license for an older ArcGIS Pro version (I think older than 3.2). Update ArcGIS Pro and try again.

If your deployment was upgraded in-place, check that correct user types are assigned to your existing users.
When logging in as admin to Portal, there should be a warning message if there are issues with the user type assignments.

[DanielFox1]

Hi @SimonSchütte_ct 

Has everyone in the ArcGIS Enterprise account got an appropriate or equivalent usertype/role? Creator should contain a basic up until Professional Plus which should have advanced. 

You may have had users with add on licences before you need to make sure they have the correct usertype moving forward for the number of licences you have. 

[SimonSchütte_ct]

Hi Daniel, I just wanted to share my findings, because I heard from multiple people facing this issues.

The ArcGIS Pro error messages are misleading.

[christinazhang2025]

I am upgrading from 11.4 to 11.5, uninstalled everything first then run the Builder installer. Same error initialing arcgis pro, portal admin log shows : 

Unable to obtain a license for 'admin'. Failed to return valid license feature Application : ArcGIS Pro

tried portal url doesn't have /, tried repair webadaptor in program, tried Registry Editor to update the portal URL method. nothing works. There was a problem at the Builder installer using Configuration Wizard, it failed to register portal. Then I manually register portal in webadaptor URL in browser. Portal and AGS 11.5 works fine but just ArcGIS Pro can't obtain licence. In Portal activity log, can see user logged in through ArcGIS Pro. The last option to try is uninstalled everything and re-install again. This is how it was fixed this same situation in the same VM: Clean out all folders and remanence and do a clean installation... but scrapping everything doesn't really finding the root cause in webadaptor, which can be used in troubleshoot next time. I am quite certain problem lied in webadaptor portal because the wizard failed to register portal in wizard: snapshot attached

because the first time this situation appeared when installing 11.4 is also when I messed up webadaptor configuration.