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Unable to create a new project in ArcGIS Pro 2.0.1

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11-20-2017 11:03 AM
ClaireInbody1
Frequent Contributor

When I open ArcGIS Pro 2.0.1, I click Create a new project - Blank. It does not do anything. If I click on an existing project it allows me to save a new one. Windows 8.1, 8GB RAm, i5. 

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ClaireInbody1
Frequent Contributor

We changed the location of the default project location and that fixed the issue. Looks like something weird regarding permissions in the default folder. 

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ClaireInbody1
Frequent Contributor

Changing the location of where the project is saved also does not help. 

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DanPatterson_Retired
MVP Emeritus

Type of license you have been assigned?

If it is a license that allows you to work in another location (ie named user etc) can you make one on another machine?

The last step will rule out license issues.  I doubt it is with your machine, assuming that you are creating projects on a local machine and not on a network drive location

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ClaireInbody1
Frequent Contributor

Basic License - Named User. 

Another user with same configuration except for Windows 10, as similar issues but can save it if changed location of project. But this one is Windows 8.1. I am having the user test out if they change the default location of the project could be permissions within that user profile. 

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DanPatterson_Retired
MVP Emeritus

system requirements

http://desktop.arcgis.com/en/arcmap/latest/get-started/setup/arcgis-desktop-system-requirements.htm

for windows 8.1 you need an April 2017 update to it... Update 8.1 or switch to 10 and check the saving issue.  That may be a permissions wherever you are saving problem and not related to Pro at all

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ClaireInbody1
Frequent Contributor

We changed the location of the default project location and that fixed the issue. Looks like something weird regarding permissions in the default folder. 

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