In recent weeks, my arcgis pro's performance has dropped infinitely. Applications that took 10 seconds today take about 40 minutes, my pc has configuration to run arcgis pro without any problems, can someone tell me what may be happening?
Hi @Luiz_FernandoOrtega
Sorry to hear that performance has dropped in recent weeks. Since you noted that it was fine and now it isn't, we might assume that something changed during that time - which is what Dan's questions are getting at. If you're working with the same projects, same data, stored in the same place, doing the same types of analysis/operations, then we might assume that something about your hardware or perhaps network (if that is how data is being accessed), or antivirus scanning has changed.
Here is a list that you could start working through:
Check the ArcGIS Pro System requirements and be sure to run "Can you run it" to ensure your machine meets or exceeds the minimum requirements.
Update GPU driver Since ArcGIS Pro uses your GPU to accelerate rendering, the first thing a user with ArcGIS Pro should do is update their GPU driver directly from the manufacturer (e.g. NVidia or AMD). New driver releases not only fix bugs and increase stability, but also can give performance increases as well! Note that “manufacturer” means the GPU vendor in the case of a desktop computer, but if you’re using a laptop computer, then you’ll need to get your driver updates from the manufacturer of the laptop itself.
*Note that if you have an AMD graphics card, follow the steps in this article How to Configure Laptop Switchable Graphics
If using a docking station to dock a laptop to external peripherals such as monitors, make sure that the dock’s drivers are up to date as well.Laptop-specific power settings - If working on a laptop that is plugged in, changing the power options to High Performance can help to ensure that the GPU runs optimally.
There are also display settings that you can adjust to see if performance increases (but again, thinking about the comparison to when everything was performing for you, some of these settings may not need to be changed. As Dan pointed out, clearing the cache might help...)
Set display options
1. Navigate to Projects > Options > Display.2. On the Display tab:
If you are still in need of troubleshooting assistance after following the above, it will likely require assistance from technical support.
Please let us know the results of working through the steps above.
I will start out by giving some positive recognition to ESRI. These checklists and diagnostic tools have come a long way to assist users with identifying shortcomings of their local system’s performance.
With that said, it is still infuriatingly difficult to get a direct answer from ESRI on what the recommendation is for an “ideal” local computer system setup to flawlessly run ArcGIS Pro. As a teacher of GIS at a major research university I cannot tell you how many times students have asked me this question and how disappointing it is to have to tell them the same response K. Kramer provided above. Trust me, I get it; every user is different and we each work with a wide range of varying file sizes and file types (and budgets). It just seems like the lack of a concrete answer is an indicator that ArcGIS Pro is still undergoing development as a software program.
Hi @AurelieShapiro I agree that that doesn't seem normal. I would recommend working through Troubleshooting Performance Issues in ArcGIS Pro .
Post your 'Check your computer's ability to run ArcGIS Pro' and Performance Assessment Tool (PAT) results here.
If you're still experiencing problems after working through that guide, it would be good to work with technical support to troubleshoot the issue.
Hope this helps!
i feel like all i do all day is watch that blue circle spin. I am now opening a project with not a single layer active in the map window, but it still for whatever reason takes so much time to just open the project - enough time to log into geonet, search for this thread and complain in this message box. that doesn't seem normal. I click the pause drawing button every once in a while but it seems to do absolutely nothing. wonder why it's there. and let's not even get started on the cancel geoprocessing task - never had it work. went to lunch today and my clip raster was still cancelling when i returned. and I even had dessert and coffee! only option is to kill the software. 7th time today. meanwhile, the same 2GB raster image opens in QGIS in a matter of seconds and you can pan, zoom around - no blue circle or anything!
the most likely culprit as suspected, especially if you have a good local machine.
My problem was the local server that was in need of maintenance. As all the data was inside the server, even if it created a new project it was still slow. Solving this returned to normal.
Thanks for accepting the response @Luiz_FernandoOrtega Out of curiosity, are you able to share if you were able to determine what specifically resolved the performance issue?
We're interesting in providing a troubleshooting resource/checklist similar to what I provided above, so knowing if there was something specific that was helpful will inform our efforts around that resource.
Thank you!
Hi Scott,
Sorry to hear that you're experiencing performance issues. Since you have already gone through the initial troubleshooting steps provided earlier in the thread, the next best step will be to work with technical support to figure out what changed between the time when Pro was performing well for you and now.
I have also noticed this issue as of 2.6/2.7. I went through the same process of uninstalling the program and reinstalling, updating the GPU driver, adjusting Display/Rendering options, and even increased my system's pagefile.sys size. Regardless of these changes, I continue to notice issues.
Description of Issues:
In an active ArcGIS Pro Project File, manual processes (checking unchecking layers, opening Catalog Pane, expanding a geodatabase dropdown list, clicking different objects in a layout) that used to take fractions of seconds to toggle, not throw ArcGIS Pro into a 2-5 minutes pause before a refresh occurs. For more complicated analytical processes (using tools, georeferencing, accessing WMS server data, etc.) that used to take 30 seconds to a minute, now cause my map or layout view to go black for 2-5 minutes before a refresh occurs.
That is what Tech Support is for, since there is "no obvious" when not everyone has the same experience.
What is needed is an online ESRI summary of the "issues found and solved by doing X, Y, Z", then people could hop into their compartment(s) and see if their situation is similar to others with the same experience.
@Luiz_FernandoOrtega hope you are finding this informative 😉
Overall using the program is what I'd call functionality. Everything works, but when It takes minutes to toggle, and load, instead what took seconds, that is loss of functionality.
Again, this doesn't makes sense when the only thing that has changed is the versions of Pro. I have maps to make and analysis to do, not systems to admin.
I'm not trying to take a simplistic view, but drastic changes in performance should have obvious explanations.
Sounds like mine... except I haven't seen any functionality loss, even my old projects. I clean them out of geoprocessing stuff and caches on a regular basis and I don't keep layouts around. If I need to keep a project with map stuff, I archive it to be returned to later.
As for "functionality" what does that mean? geoprocessing? data analysis? map making?
All are different and use different resources
Sometimes it is software, sometimes not. It may be the "what" that is the key
I'm using 2.7 with all local data on NVMe SSDs, 32 core, 64GB, M4000. Maybe I'm too up to date on all of my updates... Like I said, the same projects that were fine a couple months ago have now lost basic functionality.
And there are lots that don't.
Just trying to rule out what has been the root of many peoples issues... under nourished machines trying to work with data from slow servers with pigeon delivery in projects that have been used for multiple years without any purging.
Let the OP try the solutions proposed or describe your environment to see if yours resembles theirs.
Don't get the run around from these canned responses. There is certainly a larger issue at play here. I'm experiencing the same issues as yourself and many others.
Luiz - as Dan mentioned, this is a common question. There is a related thread here that lists many things to try to increase ArcGIS Pro performance. One thing to try is to contact Esri Support Services directly so an analyst can troubleshoot the software issue. Their contact information is here.
A common question.
That is just the start of the list since you indicate that your computer can run ArcGIS Pro. However the ability to "run" Pro should have the caveat that it should exceed the Recommended specs on the link on this page
ArcGIS Pro 2.7 system requirements—ArcGIS Pro | Documentation
should you wish to do anything other than casually view a map
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