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Overwrite map service on Portal from Pro

MarkCooper5

We are trying to overwrite a map service that we have published from ArcGIS Pro (2.4) to our server (10.7.1) but the option to overwrite is not there. Having read the instructions at Overwrite a map service—ArcGIS Pro | ArcGIS Desktop , it specifically says:

"You can overwrite a map service that has been published to a stand-alone ArcGIS Server 10.6 or later."

As this referes to a stand-alone server, and our server is feredated to our Portal, is this the reason the option does not appear?

If so does anyone know a way round this other than deleting and republishing the service? The two options I have thought are:

1. Publishing from ArcMap, which does allow the service to be overwritten - I would rather not go down this route as it will only push the problem down the line to when ArcMap is no longer an option!

2. Unfederating the server - I am aware this has implications and I may lose existing service (there are only 3 so its not an issue!). I have done this before and am thinking it may be the best option, unless anyone else can think of a better one.

Many thanks

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Gabrielle

So in a federated Enterprise environment you can no longer overwrite a mapservice? I see that you can overwrite a web layer but you get a warning saying the following: If you overwrite this web layer, any popups configured or changes made to the web layer after it was initially published will be lost. This may affect existing clients using the layer by changing layer order or available fields." That is a big deal for myself.

Back before we moved to a federated enterprise, overwriting mapservice, would not cause issues with my online maps/apps.

Please advise. Thank you!

Jay_Geisen

Just to clarify, are we still not able to overwrite map services from Pro to a federated Portal?

DanDeegan

We are trying to overwrite a map image service on a federated server. Using the Overwrite web layer button in the Share pane, and choose the map image service. We don't create a tile cache.

We can publish without issues to the hosting server for everything else. In ArcMap we can still overwrite map image services.

I will need to reproduce the error to get you the exact output, but it creates the service definition and then fails to overwrite it. The service is stopped, and that's it. We have to delete the service to update it. Or stop it, overwrite the data, and restart it.

Errors from Pro

StatusMessage: Uploading service definition

TestMapImageService 75 WebMapImageLayer Douglas County GIS Portal https://server /user name 2020-01-14 10:29:29

Status: Failed StatusMessage: Failed to publish web layer ErrorMessage: Failed to publish web layer

from the hosting server:

SEVERE

Jan 14, 2020, 10:29:14 AM

Failed to rename cache folder.

Douglas/TestMapImageService.MapServer

Susan Tran

Hi Dan,

You should be able to follow the steps in the aforementioned documentation (for map image layers on Enterprise: Overwrite a web layer—ArcGIS Pro | ArcGIS Desktop; for map services on stand-alone server: Overwrite a map service—ArcGIS Pro | ArcGIS Desktop ). Outside of the steps outlined in the documentation, no changes are necessary to make things work.

However, since it's not working for you, here are some troubleshooting questions that pertain only to the stand-alone server workflow. I'm assuming from your previous comments that you're trying to overwrite a map service on a stand-alone server, is that right?

-Can you confirm that your stand-alone server is version 10.6 or later and the connection type is publisher or admin level?

-Are you able to publish new map services to the stand-alone server from Pro?

-When you mention in your above comments that you can't overwrite, do you mean that you don't see an overwrite button when you right-click the map service from the server connection, or that you go through the overwrite workflow and it eventually fails?

-If the workflow eventually fails, are there messages in the server log?

Thanks, hopefully we'll get this sorted out. Since what you're experiencing is not as designed, this is a case where contacting Support would provide the best assistance.

DanDeegan

What do we need to change to make this feature work in Pro? Publishing to the same server in ArcMap works.

Susan Tran

Hi Mark,

Overwriting map image layers to Enterprise portals with federated servers is supported from Pro and does not require deleting/re-publishing.

To overwrite a map image layer published to a federated server on Enterprise portal, you'll need to sign into your Enterprise portal and use 'Overwrite Web Layer' which can be found on the Share ribbon (click on the web layer drop-down to find it). Please see this documentation: https://pro.arcgis.com/en/pro-app/help/sharing/overview/overwrite-a-web-layer.htm.

Overwriting map services on stand-alone servers is also supported if your stand-alone server is 10.6 or later. There's a different workflow for overwriting map services published to stand-alone servers.

For stand-alone servers, you'll need to make a publisher (or admin) ArcGIS Server Connection to your server > Right-click on the map service > Overwrite. For more info, see this documentation: https://pro.arcgis.com/en/pro-app/help/sharing/overview/overwrite-a-map-service.htm. If you were to follow these steps for a federated server, you wouldn't see the Overwrite command as you noted.

Hope this helps. Please note it's not necessary and also not recommended to unfederate your
server from Portal to overwrite. Pro also doesn't rely upon the presence of .sd files for overwriting workflows.

Thanks and please message again or reach out to support if you continue to run into issues overwriting.

DanDeegan

We have a lot of map image services that draw dynamically from our sde or another gdb. Some published from Pro, the other from ArcMap.

I went looking for something like irectories\arcgissystem\arcgisinput\YourServerFolder\YourMapName.MapServer\extracted\

And I can only find one folder at the \YourMapName level.

We can't over write map image services in Pro.

MarkCooper5

We did unfederate the server in the end (there was nothing in portal to be lost) as we needed to get stuff up and running quickly and the local distributor appeared to suggest that you could not overwrite map services in Pro!

Other than managing credentials (which with our AD was a real pain) and allowing analysis (which we dont need), I'm not sure what other benefits there are to federating. Am I missing something? We can always federate to our other server at some point if we need to.

dcoley

Yup thanks Arne, I mean I too needed to understand where everything was going to overcome exactly what Mark is going through now...

JacobHelfman

Have you tried stopping the service and then see if you can follow the steps here?: Overwrite a map service—ArcGIS Pro | ArcGIS Desktop

Arne_Gelfert

That's great info, David - thanks for sharing the path to "SharingProcesses" (no pun intended).

dcoley

You definitely do not want to un-federate your site. For us, pro puts everything in it's 'SharedProcesses' folder that is part of your desktop user profile, like:

C:\Users\username\AppData\Local\ESRI\ArcGISPro\Staging\SharingProcesses\0001

and in that directory you will see sdddraft, sharingInfo.json, etc etc. All of that gets written to the

...\\directories\arcgissystem\arcgisinput\YourServerFolder\YourMapName.MapServer\extracted\p20

directory, for example

For me, I made sure I shared my profile path above with the arcgisserver domain account so that Pro would not have any issues writing from the SharingProcesses folder to the ...\arcgisinput\... folders. Since I did that I haven't had any issues overwriting traditional map services to my federated site.

I don't know if named user vs concurent use licensing affects any of this. We use concurrent.

Arne_Gelfert

Mark, what exactly do you mean by ...

"...he option to overwrite is not there..." ?

I'm assuming you're referring to 'OverWrite WebLayer" in the "Share As" pane? The only time I've seen it disabled or greyed out is when I'm not signed into Portal. But I've also run into issues with "OverWrite" not working when I'm trying to update (overwrite) a map services that was previously published through a script where I had specified a folder tor the Sd/Sddraft files, and then Pro has no idea where to find those. I don't know where Pro puts those files when publishing to AGS.

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