Inquiry - Locate Greyed Out

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06-22-2021 12:34 PM
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Violante
New Contributor

I have been searching on this board, the web and within documentation and I cannot figure out why the "Locate" button is greyed out. I don't remember this being the case before. I am sure it is something very simple but I can't seem to find it.

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8 Replies
Waffle_House
Occasional Contributor II

@Violante Do you maybe not have ArcGIS World Geocoding Service permission?

If you click the drop-down arrow under the binoculars, can you use the "Layer Search" functionality?

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ShanaBritt
Esri Regular Contributor

@Violante If your Locate button is grayed out or disabled like in the image below, make sure you have a map open in the project. Below I do not have a Map or Layout view open in the project. The locate pane requires a map as the results will add a graphic to the map if using the Locate tab and if you are searching for features in a layer, the layer needs to be added to a map. For more info about what you can do in the Locate pane see https://pro.arcgis.com/en/pro-app/latest/help/data/geocoding/find-places-on-the-map.htm

ShanaBritt_0-1625180188727.png

 

Waffle_House
Occasional Contributor II

@Violante did you figure this out?

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BarryKeight
New Contributor II

This sometimes happens to me, even after it has been working fine previously. I have to close the map and reopen it for it to become available again.

ShanaBritt
Esri Regular Contributor

Are you signed into arcgis.com as the active portal or are you signed into your organizations Enterprise portal? Does this behavior occur  when the active view is a map view or when the active view is a table or layout view?

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BarryKeight
New Contributor II

The few times it has happened have been just after I've open ArcPRO directly into a project that has a map open by default. I am normally signed into AGOL, with the option to switch to my portal account, and has only happened when only a map is open and no tables.

Once I close Pro or just the map and reopen them, it is al working fine. It is seems like the locate tool just fails to load.

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ShanaBritt
Esri Regular Contributor

1. Does it happen when creating a new project using the map template?

2. Does it happen when creating a new project using the catalog template then inserting a map?

The locate pane is tied to the map, a locator needs to be added or loaded into the project in order to use the Locate pane. If the locators from the portal have not fully loaded in the project and the Locate pane was the last active window, the pane will not be available until the locators are loaded. In the Catalog pane under the Locators group you can see the locators that have been loaded and if you right-click the group there is an option to refresh the locators. I'm curious if you refresh the locators when you see the disabled Locate button behavior if that makes the button enabled instead of having to restart the ArcGIS Pro session.

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BarryKeight
New Contributor II

Each time this has happened it has been in a work area that I have been using for weeks with no issues, so it is not due to a new map or project.

Should it happen again I will try re-loading the locators to see if that works before trying to re-load the map.

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