How to change licensing portal?

Question

I cannot change my licensing portal to check in my (pre-release) license. The reset button on the licensing page is dimmed.

The help page says I will be prompted on login to change my license portal, but that login prompt is being interrupted by the popup telling me my licenses time out tomorrow.

Any ideas?

curtvprice · Answer

Tushar, thanks for the suggestions, but I was only able to resolve this problem with a complete uninstall.

I did a complete uninstall, I did a reset along the lines of Resetting your ArcGIS application profile -- I deleted my user profile area %APPDATA%\ESRI\ArcGISPro1.0 and in regedit zapped HKEY_CURRENT_USER\Software\ESRI\ArcGIS Online For Pro and HKEY_CURRENT_USER\Software\ESRI\ArcGISPro1.0 - and then reinstalled Pro.

On first startup after the clean install, I got got the login prompt this time (no timeout message interrupting it), I could then set my license server successfully the way the documentation instructs.  This may have just resolved itself because the license timed out over the weekend. Or my reset kept it from looking...  At any rate, I'm up and running now.

As I said, I do think there is an issue with the license timeout popup preventing the login dialog from coming up that the dev team may need to resolve. My license had been checked out from usgs.maps, not the main site -- and I didn't have a path to change it because of the timeout popup not allowing me to get to the login dialog.

This is a new licensing approach and I expect it will take a little while to work out the kinks!

curtvprice · Answer

Update, I've run an install on another machine and I don't have this problem, I am not getting the timeout error so I got the login prompt with the hot link I needed to change the license portal. A difference is that the new attempt was a non-admin (single-user) install.

I'm going to try a full uninstall and reinstall and see if that solves my problems.

TusharJadhav · Answer

Hi Curtis,

Thank you for the screen-shot. It seems that your licensing portal is http://www.arcgis.com and you are signing into http://usgs.maps.arcgis.com. The portal with the small key icon is your licensing portal and the one with green check box is your active portal which shows up in the application top right corner.

Please try the below steps and see if they work -

1. Right click on http://wwww.arcgis.com and set it as active portal

2. Hover your mouse over http://usgs.amps.arcgis.com and click on the red cross button that you see. It will remove that portal. Don't worry, you can add it back again later but just want to rule out the possibility that this portal is not causing any issues.

3. Right click on http://www.arcgis.com and sign in as 'cprice' which is the same account under which you took the license offline.

4. Now your 'check-box' to work offline in the licensing page should be enabled.

5. Uncheck it to return  the license back.

6. Then you again navigate to the portals tag and sign out of http://www.arcgis.com

7. Close ArcGIS Pro

8. Next time when you start ArcGIS Pro you should be prompted to sign in again. You should also see "Configure your licensing portal" link at the bottom of the dialog besides "Sign me in automatically". Click on that link to configure your licensing portal.

Tushar