Help! Can't add folder connections or data to Arcgis PRO

[MariaPaula27]

Hello,

I'm trying to add data to a new project of Arcgis Pro but it is not working. When I try the only option that appears is "open", instead of "ok" and the type of archive is always "default", I can't change it.

I don't know what to do, I really need this to work 😞

Thanks in advance

[DonnaKattengell]

Thanks for trying to help. I used an old training folder for the screenshots but this is not a VM and isn’t being used via VPN. That’s an interesting note though. I think you’re right and we may need to submit it to tech support as ESRI. Thanks again!

[Margaret_M_Maher]

Two things that might cause this kind of malfunction in the software are interference from anti-virus software, or a corrupt software download from MyEsri.  When downloading software from the website, I highly recommend running Checksum.  That program creates a hash value from the download that must match that published on the website.  Instructions for running the program are included in Knowledge article 000020408 at the link below:
https://support.esri.com/en-us/knowledge-base/how-to-verify-an-esri-download-using-the-checksum-0000...

[Thomas_van_Offeren]

Do you work within the Citrix environment? There Ive the same issue (with version 3.1.2). In my local environment (version 3.2.2) there is no problem at all with the folder-connection.