Fresh install of ArcGIS Pro - Crashes

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06-03-2019 10:51 AM
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New Contributor II

When I try to open the Python window AGP crashes. If I click on the Analysis tab it says it's creating the Geoprocessing Cache and then crashes. Any Ideas? 

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New Contributor II

 .... Version 2.3.3 ...

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Esri Notable Contributor

My guess would be that there is some kind of conflict with Python paths on the machine, or maybe Conda, can't be sure.

Did you have other installs of Python and/or Anaconda before installing Pro?

One thing you might check is if you have a Python path in your system's PATH environment variable.

From the Start button, search for Environment Variables

Check to see if you're pointing to a specific version of Python in the Path variable.

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New Contributor II

Hi Kory,

Thanks for your quick response.

I also have ArcMap 10.6.1 installed with it’s version of Python. No other installs of Python.

I can’t see any reference to Python in either the System Variables or my user variables.

Mitch

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Esri Notable Contributor

Can you send the .dmp file?

Go to C:\Users\<username>\AppData\Local\ESRI\ErrorReports and attach a few of the latest .dmp files from Pro crashing.  The filename contains a date-time stamp:

Thank you. 

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New Contributor II

The ErrorReports folder is empty.

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Esri Notable Contributor

Hmm, so it isn't generating a dump file.  I guess I'd say to try a Repair of the installation and if that doesn't work you'll need to reach out to technical support for assistance.

https://support.esri.com/en/contact-tech-support

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