I have a personal use license and an online account. I had Pro 1.4 installed but it crashed and was not working. I had uninstalled the product. Now that 2.0 is here I was going to try to see what all the hype is all about. I can't authorize the software with single use because the config window at the start will not accept my code. It is stating that all is authorized already. I can't use my online account. The online account will not let me change any state of the license because I have taken it off line. I would have used the update to 2.0 if I still had the software installed. I had removed it awhile back. Can I open 2.0 given the position that I have placed myself in. Thank You in advance.
Does someone else manage your licenses? like at an educational institution? I would contact that person, if so, otherwise contact tech support
Your license have lost, because you didn't unchecked the offline.
You need to reset your license in myesi site by license appeal.
Good Luck!
Thank you for the response. I had to let my subscription end. I am renewing it later this month. I should be back to learning soon. I will acknowledge your response on GeoNet.
Regards
John
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