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ArcGIS Pro Crash - Suspected Windows Update

EdDempsey

This morning I awoke to several users saying that ArcGIS Pro will not open. It crashes immediately at the "Initializing..." point of the splash screen. Windows update ran on all 3 machines last night, see those updates below.

I have confirmed on a machine that did not receive these updates that ArcGIS Pro is still running correctly, so I would assume that rules out any issues with our License Manager.

Has anyone else experienced this today?

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Accepted answers

George Thompson

Can you roll back the updates to see which one is causing the issue?

You may want to open a new Support case and work with an analyst to determine the issue. There have been some issues with a MS update: Meltdown and Spectre Processor Vulnerabilities | ArcGIS Blog

All comments

George Thompson

It looks like MS provided an updated patch yesterday: https://support.microsoft.com/en-us/help/4055532/security-and-quality-rollup-for-net-framework-3-5-1-4-5-2-4-6-4-6-1-4

ThomasColson

BUG-000110910 ArcGIS Pro locks up when changing symbology

RionaAskara

Hi jfuto033 . This sounds like a different and more serious issue. You might want to start a new thread to make sure someone from Esri sees it.

JustinFuto1

I upgraded to Pro 2.1 yesterday and have experienced two unexpected crashes of my PC. Both times I was changing the symbology of a feature class and all of the sudden my computer locks up. I originally thought it was just taking a second to change the symbology, but after waiting around a few minutes for Pro to respond, I could no longer use my computer. After a forced shutdown I created a new project (thinking the project might be corrupted like how mxd's get corrupted) and began adding my feature classes back to the map. I began changing the symbology and labeling features then my PC locks up again. Unfortunately, an error log was not generated.

Anyone else experiencing this issue?

System Information:

HP ProDesk 600 G3 MT

Intel Core i5 @ 3.4 GHz

16 GB RAM

Nvidia GeForce GTX 1050 Ti

Windows 10 Version 1709 Build 16299.125

I'll add that before upgrading to Pro 2.1, 2.0 worked perfectly and I never had a crash like this.

RandallWilliams

kb4055532 is the issue.

See this notice:

https://blogs.msdn.microsoft.com/dotnet/2018/01/09/net-framework-january-2018-security-and-quality-rollup/

Microsoft recommends avoiding installing this update on Windows 7 or Windows Server 2008 R2.

bfausel

I encountered the same crash today with these CPU specs:

- Windows 7 SP1 64-bit

- .NET Compact Framework 2.0 SP2 and 3.5

- .NET Framework 4.7.1

- Recent MS updates KB3186497, KB4033342, KB4055532

RandallWilliams

I would follow Microsoft's advice and avoid installing the bad patch until Microsoft releases an updated version. Microsoft states:

Please avoid installing this update on Windows 7 or Windows Server 2008 R2

mvolz47

Does this issue only impact Windows 7 machines and not Windows 10 machines?

RionaAskara

Thanks Randall.

I'm going to try workaround 3 to solve this problem but I have to obtain admin permission to do this first. It would be great if Esri could provide a built-in solution soon.

Workaround 3 - Replace GlobalUserInterface.CompositeFont

Replace corrupted font file with correct version.

Download GlobalUserInterface.CompositeFont (default download for Windows 7 is %USERPROFILE%\Downloads).

Open cmd and navigate to %windir%\Microsoft.NET\Framework\v4.0.30319\WPF\Fonts and run:
xcopy /y %USERPROFILE%\Downloads\GlobalUserInterface.CompositeFont .
(or copy and paste the GlobalUserInterface.Composite file through Windows Explorer to %windir%\Microsoft.NET\Framework64\v4.0.30319\WPF\Fonts)

Open cmd and navigate to %windir%\Microsoft.NET\Framework64\v4.0.30319\WPF\Fonts and run:
xcopy /y %USERPROFILE%\Downloads\GlobalUserInterface.CompositeFont .
(or copy and paste the GlobalUserInterface.Composite file through Windows Explorer to %windir%\Microsoft.NET\Framework64\v4.0.30319\WPF\Fonts).

Re-launch WPF application.

Reboot machine and re-launch application if you still have trouble.

RandallWilliams

Analysis of the crash dump generated shows the crash is indeed WPF related and is a TypeInitializationException as Microsoft's makes in their statement.

RandallWilliams

While I'm unsure at this point, I think this issue may be related to the MS notice regarding the .net 4.7.1 security rollup.

https://blogs.msdn.microsoft.com/dotnet/2018/01/09/net-framework-january-2018-security-and-quality-rollup/

"Please avoid installing this update on Windows 7 or Windows Server 2008 R2. See .NET Framework January 2018 Rollup Known Issue KB4074906 – “TypeInitializationException” or “FileFormatException” error in WPF applications for more information. More information will be provided here when a fix is made available."

Will follow up.

RandallWilliams

Hi Ed, thanks for reporting this issue. I've reproduced this issue in house on a Windows 2008 r2 machine.

Steps are:

1. install .net 4.7.1

2. Install KB KB4055002

If earlier versions of .net are installed, KB4055002 doesn't impact PRO.

I've reported this issue to Esri Development.

EdDempsey

My screenshot above was from:

Control Panel\All Control Panel Items\Windows Update\View update history

Yet when I went to Control Panel\All Control Panel Items\Program and Features\Installed Updates, there were two updates installed yesterday under .NET Framework 4.7.1. One was KB4055002, the other KB4054852. I tried KB4055002 first and it worked.

DanPatterson_Retired

https://support.microsoft.com/en-ca/help/4055002/description-of-the-security-and-quality-rollup-for-the-net-framework-4 if that is the number... which is why my install wasn't affected

George Thompson

Hi Ed - That KB you listed above is not in the screenshot?

Update: I do see that KB4055002 seems to include the KB's listed above, correct?

https://support.microsoft.com/en-us/help/4055002/description-of-the-security-and-quality-rollup-for-the-net-framework-4

EdDempsey

Thanks for the tip, George. I rolled back KB4055002 and now it's running again. May drop a line to support if this is a true conflict.

George Thompson

Can you roll back the updates to see which one is causing the issue?

You may want to open a new Support case and work with an analyst to determine the issue. There have been some issues with a MS update: Meltdown and Spectre Processor Vulnerabilities | ArcGIS Blog

DanPatterson_Retired

My updates list from today caused no issue but I am using Windows 10 and some on your list don't appear on mine

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