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ArcGIS pro 3.4 frequent crashes

AlvisDou

After I updated to 3.4, I've been getting frequent crashes when opening an existing project file for an operation, I'm not sure which operation is causing the crash, but the operation before each crash is different. It has crashed three times in the last hour and I have sent reports for all of them. Does anyone know of a potential cause of the crashes for me to avoid？

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Accepted answers

Alvis_D

Good news, I found the reason for the crashes.

I used the newest function of "work with legend patches", and I converted a polygon to a graphic then I saved it as a legend patch. And I used this new patch for my legend and save projects, but an unknown reason trigger this crash. so I had to use another computer which version is 3.3 to remove my features in the contents and save the project. when i open the project on my PC again, it doesn't crash again.

So, the reason for the crash is the new function----work with legend patches. Please fix it ASAP.

All comments

AlvisDou

I can't use this software at all anymore, which is too bad

Alvis_D

Good news, I found the reason for the crashes.

So, the reason for the crash is the new function----work with legend patches. Please fix it ASAP.

JakeSkinner

Hi @Alvis_D, it will be best to log a tech support case so they can officially submit this bug. The development team will then be notified to implement a fix.

WalkerKB

I didn't have any issues with crashing. It was causing my windows explorer to hang as well. By hang in mean I could move the windows around but not left or right click. At first I thought it was an issue with windows so when through SFC and DISM, but ultimately reverting back to 3.3 cleared all my issues. Screenshots are from my reliability history tool.

Screenshot 2024-11-19 140553.png

Screenshot 2024-11-19 140608.png

MichaelSherwood

Whenever I try selecting or calculating a field Windows freezes and I have to restart my computer. Going to revert to 3.3 now.

WalkerKB

I’m sure you’ll be right as rain. It fixed my things. Still going strong with no windows issues since revert.

ChenaySimms1

I have just upgraded to ArcGIS Pro 3.4 and my software has also been crashing. For me it usually happens when trying to edit a fairly busy polygon. I can make about 3 edits then it crashes (and of course any unsaved edits get lost in the process). This happens in both the existing project as well as if I try to edit it in a new empty project. As suggested above I will revert to 3.3 and hopefully this will solve my issue.

AlvisDou

Yes! Many crashes, not only this new function but also other processes would trigger crashes, such as you mentioned, I also met today.

Although the ESRI technique supporters were touch me frequently, they still didn’t solve this problem, maybe I have to backwards to 3.3.

Pilartes-Congo

Also experiencing several issues with ArcGIS Pro since updating to 3.4. Mostly happens when opening a new project or changing symbology. The latter seems to be a problem that goes back several years and keeps resurfacing every so often. Hopefully they'll have a solution soon.

iticki

Joined the forums just to one up this, has plagued me with work and school projects since upgrading. Exporting layouts and changing symbology seem to be the worst culprits for me. Also random crashes with multiple layouts and maps open at once

ShawnGertken

I'm also experiencing frequent crashes with 3.4, and it usually occurs with editing polygon vertices. I've tried a clean install, a soft reset, frequent cache clearing, but the problem persists.

The crashing in combination with the slow project start-up (takes around 5 minutes to launch a project) that has plagued me since around version 3.3, makes me almost want to revert to version 3.2. I'm still holding out hope that the next patch will fix the problem.

I refuse to reach out to support because I've been down that painful road before.

ShannonJ

I've been noticing regular crashes with 3.4 when doing the most basic of edits - edit vertices. I tried turning on auto save to avoid losing work but that didn't work. I just lost about an hours worth of work to yet another crash. I think its happened four times already today

MichaelRobb2

Really slow performance (more than usual!) with version 3.4 since I updated as well. Don't really get crashes as such just seems to hang constantly doing most things. Thank goodness I've still got version 3.3 on our main GIS workhorse machine!!

AnninaRupe1

My projects haven't crashed, but my attribute tables constantly freeze up after calculating geometry (on only one feature). I have to close the table and reopen. I've tried closing the project and reopening, but the issue still occurs. Will be passing this onto our Esri rep, too.

KevenSuzuki1

Using Pro 3.4 here. Have slow startup of new projects, select by attribute from small polygon set is slow (10-15 min), repeated crashes. Any geoprocessing tasks either crash or take forever to complete.

WalkerKB

I'm still running 3.3.x and everything is fine. Has anyone updated to 3.4.1 or 2? Did things smooth out as in can I update now, or still hold back?

RTPL_AU

imansbburg

I have had issued with crashes when trying to add new bookmarks, and some of my old bookmarks are now blank and I can't remove them.

danielri

Has SP 1 or SP 3 for ArcGIS Pro 3.4 resolved these errors?

WalkerKB

Two weeks ago, I took the step to update to 4.2. I have had some windows instability since week. Luckily it has been confined to just windows explorer crashing a couple times, only one BSOD. I can’t definitively tie it back to the arc pro update, but I can say that I have more system instability now than I did two weeks ago under 3.3. According to Reliability manager, my windows issues started 90 minutes after ArcGIS Pro successfully installed.

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