ArcGIS Pro 2.9- Unable to share layout to JPEG/PDF

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11-22-2021 04:02 AM
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VMitch
by
New Contributor III

I recently upgraded to ArcGIS Pro 2.9 and have since been unable to share the layout to a jpg or pdf. When I  select the file location and select 'export', it just shuts Pro down. 

Anyone else had similar happen? Or any ideas as why it keeps happening?

Thanks 

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4 Replies
TomBole
Esri Regular Contributor

Hi VMitch, 

Youi may be running into the issue described here - https://community.esri.com/t5/arcgis-pro-questions/arcgis-pro-2-9-0-crushes-when-i-try-to-import-a/m...

We are aware of a software crash when exporting of a layout that contains "null" text elements. The bug number for this issue is BUG-000144582.

Do you have any empty text elements in your layout? If so, I would recommend removing these elements from the layout, or entering an empty space into the element. 

Hope this helps,

Tom

VMitch
by
New Contributor III

Thank you for that TomBole, appreciate the response. 

I don't have any empty text elements in my layout and seems to be happening with all of my projects unfortunately. 

 

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TomBole
Esri Regular Contributor

Sorry to hear that. Unfortunately, there is not enough information for me to help troubleshoot your issue. 

Can you contact Esri Support? They are better equipped to handle troubleshooting steps and gather bug data. They can be contacted at https://support.esri.com/en/contact-tech-support.

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VMitch
by
New Contributor III

Yes, thank you. 

Have contacted them today. 

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