ArcGIS Pro 2.4: feature information not listing in Explore pop-up

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05-08-2020 11:49 AM
HilaryCampbell
New Contributor III

Hi, all.  I'm getting inconsistent results when using Explore to bring up information for features on a map.  I have set the Explore option to "Visible layers", and pop-ups are enabled on all feature layers.  Sometimes I get the results for all visible layers in the pop-up, and sometimes I don't!  I am consuming data from a file GDB and from our corporate Enterprise database (we still call it SDE, don't judge).  Is anyone else experiencing this?  How did you solve it?  Any tips much appreciated.

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Robert_LeClair
Esri Notable Contributor

Hilary - I have not seen this specific error before but one question - you mention you're using ArcGIS Pro 2.4.  Are you unable to upgrade to ArcGIS Pro 2.5.0?  I'd be curious to see if this issue persisted with the latest AGP technology.

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HilaryCampbell
New Contributor III

Hi, Robert.  Sorry, I haven't been on here consistently in the last couple of months.  No, I'm not able to upgrade to 2.5 yet.  

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Robert_LeClair
Esri Notable Contributor

Hilary - no problem.  FYI - ArcGIS Pro 2.6 releases some time today so you can skip the AGP 2.5 update and go right to 2.6 if you prefer and see if this resolves the issue.

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