ArcGIS 3.0.2 crashes while editing features or changing the symbology

[TINGYUBAI]

hello everyone,

My arcgis pro crashes while I trying to edit the feature class or changing the symbology of a feature class.

I have the version of ArcGIS Pro 3.0.2. Restarting the computer and reinstall ArcGIS Pro do not solve the problem. Please help me, I'm working on an urgent project and countered this problem, and I can't do anything right now.

[Robert_LeClair · Accepted solution]

Tingubai - when I see strange ArcGIS Pro occurrences like this, my first action is to rename the ESRI folders to ESRI_OLD.  These 2 folders are located in your C:/users/<use_profile>/appdata/local and C:/users/<use_profile>/appdata/roaming directories.  What is the result?

[TINGYUBAI]

Thanks, this works!! You saved my day!

[Robert_LeClair]

You're welcome!  I'm glad it worked out!  All the best!

[BrianShepard]

I was looking for a solution to ArcGIS Pro continually crashing as I'm editing vertices and came across this post. I'm a bit surprised that renaming and having ArcGIS Pro recreate the appdata folders is your first action. That's a pretty drastic measure. It resets all of the app's settings and customization. It seems like it's really just one step short of reinstalling the app.

[Robert_LeClair]

I understand what you are saying Brian - yes, it does seem one step short of reinstalling the app.  But with my ArcGIS Pro 3.4.2 installation and teaching the "Creating and Editing Data with ArcGIS Pro" Instructor led class, I have not seen this issue on my app nor experience any ArcGIS Pro crashes when editing. This leads me to believe that there is something else afoot as it were.  I know when ArcGIS Pro has a major release, like 3.4.0, I do a clean uninstall and reinstall of the application.  This is one way to reduce an issue.

Related, there is a Tech Support article on how to do this now - How To: Perform an ArcGIS pro Soft Reset