WMTS services no longer work in classic web maps

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09-30-2020 07:40 AM
JakeAdamsUGRC
New Contributor III

Woke up this morning to discover the WMTS-backed basemaps (http://utah.maps.arcgis.com/home/item.html?id=38a765a1306e4ba3804c0faaeede95e0) we share out to the entire state are blank. It looks like adding WMTS services in classic ArcGIS Online web maps just results in a blank layer. 

WMS services work fine.

WMTS services work fine in Map Viewer Beta and ArcGIS Pro. 

Is this related to the September AGOL update?

1 Solution

Accepted Solutions
ChrisWhitmore
Esri Regular Contributor

Hi Jake Adams‌, sorry for the breakage..the wmts issue should be fixed now. Let us know if you still see it. 

Cheers,

Chris

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3 Replies
rachelg_esri
Esri Contributor

Hello @Jake Adams,

Esri is aware of the issue you're experiencing as a new release-related issue. We're currently investigating the problem.

Thanks for your patience!

Rachel Guttmacher
ArcGIS Online Technology Lead
Esri Support Services
ChrisWhitmore
Esri Regular Contributor

Hi Jake Adams‌, sorry for the breakage..the wmts issue should be fixed now. Let us know if you still see it. 

Cheers,

Chris

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JakeAdamsUGRC
New Contributor III

Everything looks back to normal from a cursory glance, and we're hearing the same from our users. Thanks for getting this fixed.