Why does the time slider not display for my time-enabled hosted feature layer in ArcGIS Online

[RobertNorheim]

I'm completely new to ArcGIS Online so forgive me if I am overlooking something that should be obvious. 25 years of desktop Arc has not prepared me for this.

I have published a "Feature Layer (hosted)" to my organizational ArcGIS Online account (following the tips given in https://community.esri.com/thread/172204).  In the Layers section of the Overview tab, Time Settings is displayed and enabled.  When I open the layer in a map viewer, the time slider does not appear as promised. Nor does any of the data show for that matter, although you can see the data in the Thumbnail in the Overview.  What am I missing?  Many thanks.

Here's the URL for the service: https://services.arcgis.com/JL4BwWcjcPuWhBm9/arcgis/rest/services/StoryMap_MTBS/FeatureServer

[RobertScheitlin__GISP]

Robert,

   When I do a simple Query with where 1=1 and return count I do not get any features (records) i.e. count = 0...

Here is the Query:

https://services.arcgis.com/JL4BwWcjcPuWhBm9/ArcGIS/rest/services/StoryMap_MTBS/FeatureServer/0/quer... 

[RobertNorheim]

OK, well then the question is why didn't the features upload, and why do they show up in the thumbnail ... again, I followed the procedures given in the thread I linked, and obviously something wound up online, just not the features. Why would that happen?

[RobertScheitlin__GISP]

Robert,

I am not sure at all on that. What process did you use to push this data to AGOL?

[RobertNorheim]

Thank you for your willingness to help.  The original data is in a shapefile; the shapefile is the only item in my MXD.  I used File.Share As. Service.Publish a Service.  Under Capabilities, I chose Feature Access as this is required for time-enabling.  I get the warning 10045 that "Map is being published with data copied to the server using data frame full extent", which is fine as I want all the data copied.  If I do a preview, all the data shows up in the preview window.  I get the same result (feature layer with 0 features) if I try the same process in ArcGIS Pro, and I get the same result again in Pro if I use a version of the data stored in a GDB instead of a shapefile. 

[Anonymous User]

Try running the Check Geometry tool against the shapefile. It might have some geometry issues that are fixed automatically when you import it into a FGDB. That could explain why you don't see the issue when publishing with FGDB as the source.

[RobertNorheim]

Thanks; perhaps I wasn't clear.  I get the same results (0 features uploaded) when using a FGDB as a source.  Check geometry returns no issues.

[Anonymous User]

I misread, my apologies. Can you try uploading a zipped FGDB directly into the ArcGIS.com content page and see if any features publish.

[RobertNorheim]

Yes, features do publish when uploading a zipped FGDB, but of course they aren't time-enabled.

[Anonymous User]

Interesting. I think at this point we need some hands-on troubleshooting with this data. Are you able to open a Support case? If not please let me know and I can assist.

If you are able to open a case after it's closed please report the findings back on this thread if you get a chance.