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Webmap won't save popup settings

South_JordanCity_of

Good morning all!

I just noticed that some of our maps won't save the popup settings, specifically disabling the popup for a selected layer.

I disable the popup, save the map, reload it, and it's still enabled. Am I missing anything here? This behavior doesn't apply to all maps, only some of them.

I never noticed this before, but could it have something to do with the latest update?

Cheers!

Marc

popup.gif

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Accepted answers

South_JordanCity_of

Mike,

thanks for your reply, but I think I got it fixed. The problem was the parcels layer, and after republishing it, the popup stayed disabled.

Marc

All comments

EllieLinden

I know this is an old thread, but I'm experiencing something similar right now where I make changes to pop-ups in a Web Map which appear fine, save the Web Map, but then upon re-opening the Web Map the changes have been lost. Could this be due to an AGOL update?

TiffaneeLang

That's exactly it.

It should be like this map: http://tinyurl.com/ovc8ats

The points are activated but not the heat map points.

MikeMinamiP1

What exactly are you trying to achieve? Are you trying to turn off a popup on one of the layers? But that setting is not being kept?

Thanks,

Mike

TiffaneeLang

I'm actually in need of further review for this bug. I'm having a similar problem. My popup settings save for some webmap but glitch up for others. The difference from the original post is that my shapes are being generated by a hosted csv. So republishing a service is not an option. The heat map and the points are the same--they're both loaded for visual purposes.

http://tinyurl.com/lphumut is the webmap having the issues.

Things I've tried:

Taking the code from maps that did work and replacing the webmap ID

Deleting the .csv file and uploading it again

Creating a new webmap altogether and loading the same csv

Downloading the origin .csv, securing format, renaming it and uploading by a different name

Switching which layer was the popup (Point vs heatmap)

Changing the sharing status

Loading up the webmap in ArcGIS JavaScript Sandbox (No Legend shows up despite features being checked)

None of these troubleshooting options have worked/stuck. Some actually present a whole other issue.

If anyone has figured a solution, it would be awesome. At the current moment, I've just formatted both popups to be identical. Redundant but running.

South_JordanCity_of

Mike,

thanks for your reply, but I think I got it fixed. The problem was the parcels layer, and after republishing it, the popup stayed disabled.

Marc

MikeMinamiP1

Can you share your map publicly so we can take a look at it?

thanks,

Mike

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