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Repeated Outages on ArcGIS Online

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02-28-2014 12:05 PM
MargaretM
Occasional Contributor
We have several public maps web applications available for our citizens.  Recently, I've noticed an increase in the number of complaints I have received because a map won't load or errors pop up (about layers not available).  I know we had an SSL issue this morning but this is a different issue as it is affecting ALL my maps (https and http).  Usually it is resolved by the time I've tested a number of things and reach for the phone to call ESRI.  However, now (this afternoon), it is lasting significantly longer.

Anybody else experiencing these issues?  I've eliminated our firewall from the equation as the outages impact devices/computers behind the firewall and those that bypass it.

And I always check the Health Dashboard and it usually has nothing to report.

Any help is appreciated!

Thanks,
Margaret
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PaulLohr
Frequent Contributor
We have had problems with web map applications and security. The regular arcgis.com map does not have this same issue. ESRI has known about a problem with one of our web map applications for over a month and there still has not been any resolution.

As for outages. I noticed twice last week that some ESRI basemaps were down last week around 6:30 AM EST, probably for about 30 minutes. The status.arcgis.com site reported no issues.
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