Outside organization cant add members to group

[StefaniaGallo]

An outside organization is trying to add members from my organization to a group. However, when they try to search for members in our organization, we do not appear in the search. Our member roles allow for joining external groups. Has anyone had a similar issue and do you know a solution? 

[KenBuja]

When searching for members, are they turning on the "Search all ArcGIS Online organization members" and turning off the "Collaboration coordinators only" options?

 

[StefaniaGallo]

Yes. They turned on "Search All...", and turned off "Collaboration...."

[RussRoberts · Accepted solution]

Is your account publicly searchable? To check this go to My Profile and see if it is set to

[StefaniaGallo]

It was not. Thank you!