New map viewer not user friendly for non GIS professionals

[DavidFerguson1]

All I want to do is extract a shapefile for a few lines and polys so I can send the file to a client.  This used to take seconds in map view classic.  Its a complete mystery in the new map viewer and all I get are error messages.  What is the benefit of making this "new improved" version so unusable?

[ChristopherCounsell]

If you are using the analysis tools to extract data it's a largely similar experience:

1. Select analysis on the right-side panel
2. Select the layer(s), input extents and output formats
   1. Success

I believe any issues you will get exporting data in the new Map Viewer will most likely have occurred in the previous map viewer, as the tools themselves should be the same?

If you want a better experience I would recommend:

• Use ArcGIS Pro
• Use the Item Details page of the layer (if exporting in full)
• For non-GIS users frequently looking to export data, create an instant app or experience builder with a dedicated export widget. You can make a more purposeful app. Generally I would never recommend sharing the map viewer as is; always create an app if you can.

I switched from classic 1-2 years ago. Don't miss it at all. Extremely limited in functionality. Loads of cool new stuff in the new map viewer. The upgrade also allows for ongoing improvements - something we didn't see for map viewer classic for a long time.

Hope that helps. Cheers, Chris

[DavidFerguson1]

Hi Chris,
I’m a supremely unsophisticated arcGIS user. I found the menus you are referring to but what is an “extent layer”? I used to be able to just select the viewed map to select what I wanted.
Thanks,
Dave