Microsoft Visual C++ runtime error - ArcGIS online basemap loading

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08-19-2019 12:50 PM
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New Contributor

I am running ArcGIS 10.0 on a work computer. Recently, when attempting to load the USA Topo Maps from ArcGIS Online basemaps, I am receiving the "Microsoft Visual C++ Runtime Library" error, thereby cancelling the basemap addition. This only seems to happen when I try to add the USA Topo maps. I can download the gray scale basemap, world imagery, etc. just fine. I can also drag the USA Topo basemap from previous projects in which it was already added, and it works fine with my new projects.

I have uninstalled and reinstalled Microsoft Visuall C++, as well as ran multiple registry cleaning scans and everything seems in order. Does anyone have any idea why I am getting this error message and how to fix the problem? I have found a temporary workaround, but would like to resolve the issue. 

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Esri Frequent Contributor

Can you try this workflow on a supported version of ArcMap?

I see the note that if you drag it from other old MXDs that it works fine.

What is the exact error being produced? Need more details on that.

--- George T.
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Error Message Snip

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Esri Frequent Contributor

Uh, ok. That is not a helpful error.

I would recommend you contact Esri technical support. The one caveat is that v10.0.x - v10.2.x are no longer supported. You would have to test with at least v10.3.1 with support.

Is there a reason for being on v10.0.x?

--- George T.
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