Layers not loading consistently in ArcGIS Online

278
3
Jump to solution
12-11-2019 03:13 PM
PatFelser
New Contributor II

Hey All,

Been experiencing some super weird issues with ArcGIS Online today that I haven't seen before and was hoping someone here may know what is happening.

I am having issues with layers loading consistently across different maps and different computers, this just started this afternoon. These are with slightly newish layers, about a week old. I first noticed when I opened a web app containing all of these layers and received and error saying layer A could not be loaded. Iopened the map linked to the app reloaded the layer into the map saved then refreshed the map, this time reciveing and error saying layers A and B could not be loaded.

When I opened on a different computer I didn't get any of these errors. When my boss opened on her computer she recieved the same errors but for different layers.

Now I am having the issue with layers that have been stable for months.

I have tried re-uploading the layers entirely and am still getting the same errors.

I have no idea what is going on and frankly no idea how to proceed with this problem.

Thank you so much for any help!

Tags (1)
0 Kudos
1 Solution

Accepted Solutions
Peter_Klingman
Esri Regular Contributor

Hi Pat,

Can you try clearing your browser cache or try in an incognito window? If the issues still persist will you capture a Developer tools log and look for any non-200 Status codes in the network tab?

Clear cache in Chrome

Use an Incognito Window

Use Chrome Developer Tools

Thanks,

-Peter

View solution in original post

0 Kudos
3 Replies
Peter_Klingman
Esri Regular Contributor

Hi Pat,

Can you try clearing your browser cache or try in an incognito window? If the issues still persist will you capture a Developer tools log and look for any non-200 Status codes in the network tab?

Clear cache in Chrome

Use an Incognito Window

Use Chrome Developer Tools

Thanks,

-Peter

0 Kudos
PatFelser
New Contributor II

Thank you for reaching out Peter! I was on the phone with ESRI support this morning and they gave me the same solution, which ended up clearing all issues.

Thanks again!

-Pat Felser

From:

Peter Klingman <geonet@esri.com>

Sent: Thursday, December 12, 2019 9:53 AM

To: Patrick Felser <pfelser@sundanceenergy.net>

Subject: Re: - Re: Layers not loading consistently in ArcGIS Online

GeoNet, The Esri Community | GIS and Geospatial Professional Community <https://community.esri.com/?et=watches.email.thread>

Re: Layers not loading consistently in ArcGIS Online

reply from Peter Klingman<https://community.esri.com/people/PKlingman-esristaff?et=watches.email.thread> in ArcGIS Online - View the full discussion<https://community.esri.com/message/897043-re-layers-not-loading-consistently-in-arcgis-online?commentID=897043&et=watches.email.thread#comment-897043>

0 Kudos
Peter_Klingman
Esri Regular Contributor

Great to hear Pat, thanks for confirming!

0 Kudos