I am grayed out from signing in or out of ArcGIS Online in ArcMap.

[APaulsen]

We started with an online account before getting Enterprise. I cannot switch between those accounts when one is grayed out. I want to open and republish the maps from our online account and re share them to our Portal. How do I resolve this?

[AdrianWelsh · Accepted solution]

Andrew,

If you close and re-open ArcMap, does this still happen? Or maybe close all instances of ArcMap?

Worst case scenario, reboot the PC and only open ArcMap to make sure there isn't a lock somewhere.

[APaulsen]

It just let lose or changed. Weird. Learning software is challenging with a lot of bugs.

[AdrianWelsh]

Andrew, what version of ArcMap are you running?

You can mark a response as 'correct response' or answered (or whatever it says) to close it out.

[APaulsen]

Version 10.6.1

[AdrianWelsh]

That's good to know. If it was a lower version, I'd suggest upgrading! Yeah, keep an eye on it and report back if you're seeing more issues.

Thanks.

[APaulsen]

Yeah it did it again. Once it released I could use our other login for our ArcGIS Online and open the map then saved a copy, then signed in to our portal and tried to share the service, but not working for some reason. Now it is grayed out and automatically connects to our portal.

[AdrianWelsh]

Try the suggestions listed here:

Problem: The Sign In and ArcGIS Online options are inactive in the File menu 

[APaulsen]

It clicked. I need to connect to the online portal vs local portal in Administrator.