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Hours of work, and now nothing will load.

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09-20-2024 06:03 AM
CRamsey
New Contributor

For the past few days I have been working on a map. Suddenly, last night while editing layers, everything stopped.  Now none of the files I was creating will load. No information is given for why these won't load, or what the error is.  I have tried turning computer off and back on, closing and reopening everything, clearing browsing data, removing layers and re-adding them (which I cannot do- it just says "unable to add layer").  If I can't get these working, then all that time is wasted.

CourtneyThreadgill_0-1726837272179.png

 

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2 Replies
EmilyGeo
Esri Regular Contributor

Hi @CRamsey

 

I'm sorry you're experiencing this. I recommend you reach out to tech support so they can help troubleshoot the problem. 

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Laura
by MVP Regular Contributor
MVP Regular Contributor

Are others facing the same issues with those layers? I know when this happens in Portal I can restart my servers and most problems are fixed. I agree with called Esri support. 

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