Erroneous scale bar in AGO web app print output

Question

Hi There -

The scale bars in our ArcGIS Online web MAP and web APP displays are correct. However, when we use the "Print" button in a web APP, the output scale bar measures incorrectly.... a distance of 1-mile on the map is shown by the scale bar as being 2-miles (approx).

We're in Alaska, so we suspect this is a Web Mercator issue, but are wondering if anyone has had similar issues. We're confused as to why the dynamic scale bars on the map/app are correct, but the one generated from the "Print" function is wrong.

Thanks!

MichaelKnapp · Answer

OK, thanks Becci... that's good information to have. I'd hadn't thought of that.

RebeccaStrauch__GISP · Answer

Hi Michael,

Have you tried creating custom layouts and tapping in to your local PrintingTools/GPServer?

I'm not sure if that will help or not, but that is how we are doing it, and our measurements on the PDFs look pretty good (although maybe not exact).  I'm using out ArcGIS Server basemaps that are in Alaska Albers, which might be the reason why the scale bar looks ok.     ??

Still can't get myself to switch to WMA....although we lose some of the benefits of switching between projections, i.e. can't necessarily use both.  Although I could swear that it worked the other day on a new map, but my older map doesn't like it.

http://adfg.maps.arcgis.com/apps/OnePane/basicviewer/index.html?appid=9420d52542a44d1c9636eea00b08ad48

I'm not sure if that AGOL maps is actually using thr GPService templates (set it up a while back), but our internal JSAPI app is, if you do a print from the "make a custom map" link for one of the hunts

Alaska Hunting Maps by Species, Alaska Department of Fish and Game

Just in case this helps any, since know one else had responded yet.  Also tagging the https://community.esri.com/groups/alaska-gis-users?sr=search&searchId=c2e69eac-b629-4b27-bbe0-c5465312bf4c&searchIndex=0‌ geonet group.